Job Overview
Compensation
Hourly
Range $17.00 - $24.00
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Inn Austin University is part of the extensive portfolio managed by MCR, the third-largest hotel owner-operator in the United States. MCR oversees a $5.0 billion portfolio of 148 premium-branded hotels with more than 22,000 guestrooms across 37 states and 106 cities. Founded in 2006, the company has established a strong presence with offices in New York City, Dallas, Chicago, and Richmond, Virginia. MCR operates hotels under nine Marriott brands, eight Hilton brands, and several unflagged independent hotels, employing over 7,000 team members nationwide. The organization prides itself on innovation and excellence, having been recognized as one of Fast Company's 10 Most Innovative Travel Companies of 2020 and winning multiple prestigious industry awards, including the Marriott Partnership Circle Award and the Hilton Legacy Award for Top Performer.
Residence Inn Austin University represents a commitment to delivering exceptional hospitality within the Residence Inn brand by Marriott. This specific hotel focuses on providing guests a welcoming, clean, and safe environment ensuring they experience the best in lodging and guest services. The hotel leverages combined operational standards with a strong emphasis on cleanliness, friendliness, product consistency, teamwork, and guest satisfaction. The property supports various events and group gatherings with a strong team that understands the importance of technology, hospitality, and communication to assure flawless guest experiences.
The role of Engineer at Residence Inn Austin University is pivotal to maintaining the operations and safety of the hotel’s physical environment. The position involves responding promptly to guest repair requests, executing preventative maintenance schedules, and ensuring that safety and health codes—particularly for the pool and spa areas—are strictly adhered to. This role requires conducting full property walks at the beginning and end of shifts to identify, document, and resolve any maintenance needs. Maintaining clean, well-organized maintenance areas is also a key component of the job.
The ideal candidate will have a technical, trade, or vocational degree alongside at least two years of experience in a commercial, hospitality, or related field. A can-do attitude, the ability to work under pressure, and stellar communication and conflict resolution skills are essential. The Engineer must be comfortable following established guidelines and procedures, be willing to work varied schedules that may include evenings, nights, weekends, and holidays, and must be at least 18 years of age.
MCR’s culture emphasizes teamwork and collaboration to foster an inviting and productive work environment for employees and guests alike. The role demands flexibility, dedication to quality, and a strong commitment to upholding the company’s standards of cleanliness, guest satisfaction, and product integrity. Employees of MCR can also benefit from career advancement opportunities and are supported by comprehensive benefits, including hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, and health benefits for full-time team members.
By joining Residence Inn Austin University as an Engineer, candidates become part of an industry-leading company that values innovation, exceptional service, and operational excellence, while offering the chance to grow professionally within a dynamic work environment.
Residence Inn Austin University represents a commitment to delivering exceptional hospitality within the Residence Inn brand by Marriott. This specific hotel focuses on providing guests a welcoming, clean, and safe environment ensuring they experience the best in lodging and guest services. The hotel leverages combined operational standards with a strong emphasis on cleanliness, friendliness, product consistency, teamwork, and guest satisfaction. The property supports various events and group gatherings with a strong team that understands the importance of technology, hospitality, and communication to assure flawless guest experiences.
The role of Engineer at Residence Inn Austin University is pivotal to maintaining the operations and safety of the hotel’s physical environment. The position involves responding promptly to guest repair requests, executing preventative maintenance schedules, and ensuring that safety and health codes—particularly for the pool and spa areas—are strictly adhered to. This role requires conducting full property walks at the beginning and end of shifts to identify, document, and resolve any maintenance needs. Maintaining clean, well-organized maintenance areas is also a key component of the job.
The ideal candidate will have a technical, trade, or vocational degree alongside at least two years of experience in a commercial, hospitality, or related field. A can-do attitude, the ability to work under pressure, and stellar communication and conflict resolution skills are essential. The Engineer must be comfortable following established guidelines and procedures, be willing to work varied schedules that may include evenings, nights, weekends, and holidays, and must be at least 18 years of age.
MCR’s culture emphasizes teamwork and collaboration to foster an inviting and productive work environment for employees and guests alike. The role demands flexibility, dedication to quality, and a strong commitment to upholding the company’s standards of cleanliness, guest satisfaction, and product integrity. Employees of MCR can also benefit from career advancement opportunities and are supported by comprehensive benefits, including hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, and health benefits for full-time team members.
By joining Residence Inn Austin University as an Engineer, candidates become part of an industry-leading company that values innovation, exceptional service, and operational excellence, while offering the chance to grow professionally within a dynamic work environment.
Job Requirements
- Must have a technical trade or vocational degree preferred
- At least 2 years of experience in commercial facility, hospitality, or related field preferred
- Must have a positive can-do attitude and willingness to learn
- Ability to follow guidelines and procedures
- Ability to handle pace and pressure in stressful situations
- Must be effective at listening, conflict resolution, and communication
- Must have desire to serve guests
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Must arrive and clock in on time for every shift and clock out at scheduled end unless directed otherwise
- Must clock in and out for breaks at designated times
- Must provide sufficient notice for call-outs as directed by supervisor
Job Qualifications
- Technical trade or vocational school degree preferred
- At least 2 years of work-related experience in commercial facility, hospitality, or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well under pressure in stressful situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve all guests
- Must be at least 18 years old
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
Job Duties
- Greet guests happily upon arrival and during their stay with a smile
- Use guests' names whenever possible to ensure a welcoming atmosphere
- Work together with team members to contribute to excellent guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support groups and events at the hotel
- Demonstrate good phone etiquette by answering calls with friendly service
- Respond promptly to guest repair requests and document completion via electronic work order platform
- Keep preventative maintenance for rooms and public spaces up to date and on schedule
- Ensure compliance with safety and health codes, especially for pool and spa areas
- Conduct full property walks at the start and end of shifts to note and complete maintenance needs
- Maintain clean and well-organized maintenance work areas during and after shifts
Job Location
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