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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $19.00 - $20.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
MCR is the third-largest hotel owner-operator in the United States, known for its extensive and diverse portfolio of premium-branded hotels. Founded in 2006, MCR has established itself as a leader in the hospitality industry with offices in New York City, Dallas, Chicago, and Richmond, Virginia. The company manages a $5.0 billion portfolio comprising 148 hotels with more than 22,000 guestrooms across 37 states and 106 cities. MCR operates under 9 Marriott brands, 8 Hilton brands, as well as several unflagged independent hotels. With over 7,000 team members nationwide, MCR is dedicated to providing exceptional guest experiences, maintaining high standards of... Show More
Job Requirements
- High school diploma or equivalent
- Technical, trade or vocational school degree preferred
- Minimum of two years work experience in commercial facility, hospitality or related field preferred
- Positive and can-do attitude
- Ability to follow guidelines and procedures
- Ability to handle stressful and high-pressure situations
- Strong listening, conflict resolution, and communication skills
- Must have hospitality and guest service orientation
- Must be at least 18 years old
- Willingness to work varied schedules including evenings, nights, weekends and holidays
- Must arrive on time and clock in/out as scheduled
- Must provide sufficient notice when unable to work scheduled shifts
Job Qualifications
- Technical, trade or vocational school degree preferred
- At least two years of work-related experience in commercial facility, hospitality or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well under stressful, high-pressure situations
- Effective listening, conflict resolution, and communication skills
- Desire to serve guests with hospitality and guest service skills
- Must be 18 years of age or older
- Ability to work varied schedule including evenings, nights, weekends, and holidays
- Punctuality and adherence to clock-in/out policies
- Ability to provide required notice for scheduled absences
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible ensuring they feel welcomed
- Work together to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and urgency
- Maintain strong knowledge of hotel facilities and amenities
- Support all groups and events at the hotel
- Answer incoming calls with friendly service using the approved greeting
- Keep all workspaces clean and well-organized
- Pitch in to clean guest rooms and public spaces as needed
- Greet every guest happily by name while cleaning
- Complete operational checklists accurately and on time every shift
- Submit accurate and timely shift handover reports
- Wear clean, approved uniform and be well-groomed while smiling
- Maintain clear, honest, and professional communication with team members
- Be willing to stretch beyond role to meet business and guest needs
- Collaborate to create a welcoming environment and positive workplace
- Respond promptly to guest repair requests and document completion
- Keep preventative maintenance tasks up to date and on schedule
- Follow safety measures and health codes, report emergencies
- Conduct full property walks at beginning and end of shifts
- Keep maintenance areas clean and organized during and after shifts
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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