Engineer

Huntsville, AL, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $14.00 - $16.00

Work Schedule

Flexible

Weekend Shifts

Night Shifts

Benefits

hotel discounts

weekly pay

Paid Time Off

Retirement Options

Referral bonuses

career advancement

Health Insurance

Dental Insurance

Vision Insurance

Job Description

TownePlace Suites Huntsville, Alabama, is part of the broader MCR portfolio, which stands as the third-largest hotel owner-operator in the United States. With a robust presence across 37 states and 106 cities, MCR manages 148 premium-branded hotels featuring over 22,000 guestrooms. Founded in 2006, the company boasts offices in several key cities including New York City, Dallas, Chicago, and Richmond, Virginia. Known for its innovation and excellence in the hospitality industry, MCR has earned prestigious accolades such as being named one of Fast Company's 10 Most Innovative Travel Companies of 2020, winning the Marriott Partnership Circle Award three times, and receiving the Hilton Legacy Award for Top Performer. The TWA Hotel at New York's JFK Airport, an MCR project, has been recognized with multiple awards including Development of the Year (Full Service) at ALIS and the American Institute of Architects national Architecture Award.

The TownePlace Suites Huntsville is a comfortable and friendly extended-stay hotel providing guests with clean, safe, and pleasant accommodations. The hotel's core values focus on cleanliness, friendliness, product consistency, quality, and teamwork to ensure every guest's satisfaction and a positive experience. This role emphasizes maintaining high standards of hospitality paired with impeccable maintenance and organization.

The position available at TownePlace Suites Huntsville is for an Engineer – a critical role dedicated to ensuring the property maintains the highest possible standards of physical upkeep and guest satisfaction. This role requires responding promptly and effectively to repair requests submitted by guests, conducting preventative maintenance on rooms and public spaces, and adhering to all health and safety codes, including those specific to the pool and spa areas. The Engineer must perform full property walks at the beginning and end of each shift, reporting and resolving maintenance issues consistently. Furthermore, maintaining a clean and well-organized workspace is essential.

The Engineer role is part of a larger organizational culture valuing communication, a can-do attitude, collaboration, and guest-centered hospitality. Employees are encouraged to go beyond their traditional duties to contribute to a welcoming and efficient hotel environment. The position demands physical stamina and dexterity, including the ability to climb ladders, balance on unstable surfaces, and lift heavy objects safely. Candidates must be proficient in English and able to communicate effectively with guests and team members.

MCR offers a competitive employment package including hotel discounts, weekly pay, paid time off, retirement options, referral bonuses, career advancement opportunities, and health-related insurance benefits available to full-time employees after a 30-day period. The role is suited for individuals who are enthusiastic about maintaining high hospitality standards and willing to work flexible schedules, including nights, weekends, and holidays, reflecting the dynamic environment of the hospitality sector.

Job Requirements

Technical, trade or vocational school degree preferred
At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred
Must have a positive attitude and willingness to learn
Must be able to understand and follow established guidelines and procedures
Must work well in stressful, high-pressure situations
Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests
Must be able to convey information and ideas clearly
Must have a desire to serve all guests
Must be 18 years of age or older to perform this job
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time
Clock in/out for breaks at the designated times on your schedule
Provide sufficient notice when calling out for a scheduled shift
Ability to perform physical working demands such as climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions, and lifting 50+ lbs
Must read, write, understand and communicate effectively using English

Job Qualifications

Technical, trade, or vocational school degree preferred
At least two years of related work experience in commercial facility, hospitality, or related field preferred
Positive attitude and willingness to learn
Ability to understand and follow established guidelines and procedures
Ability to work well under stressful, high-pressure conditions
Effective listening, conflict resolution, and communication skills
Strong desire to serve guests with hospitality and professionalism
Must be 18 years of age or older
Willingness to work varied schedules including evenings, nights, weekends, and holidays
Punctuality and discipline regarding clock-in/out and breaks
Ability to read, write, understand, and communicate effectively in English

Job Duties

Greet guests happily upon arrival and throughout their stay with a smile
Use guests' names whenever possible to ensure a welcoming experience
Work together with team members to contribute to great guest satisfaction scores
Handle challenging guest situations with hospitality and a sense of urgency
Maintain strong knowledge of all hotel features and amenities
Support and be aware of all groups and events at the hotel
Utilize relevant technology and answer all incoming calls with friendly service
Keep all workspaces clean and well-organized, both front and back of house
Participate in cleaning guest rooms and public spaces as needed
Greet guests warmly even while performing cleaning duties
Complete all operational checklists accurately and on schedule every shift
Submit accurate and timely shift handover reports
Maintain a clean, approved uniform, wear nametag and smile
Communicate clearly, honestly, and professionally with team members
Demonstrate a can-do attitude to meet business and guest needs
Collaborate with team members to create a welcoming environment and positive workplace
Respond to guest repair requests and document completion in electronic work orders
Keep all preventative maintenance work up to date and on schedule according to the hotel PM Program
Follow all safety measures and health codes for pool and spa areas
Report emergencies and respond to safety concerns promptly
Conduct full property walks at beginning and end of shifts, addressing maintenance needs
Keep maintenance areas clean and organized throughout the shift