You're Viewing 1 Of 95,000+ Jobs On OysterLink
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.00 - $16.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
TownePlace Suites Huntsville, Alabama, is part of the broader MCR portfolio, which stands as the third-largest hotel owner-operator in the United States. With a robust presence across 37 states and 106 cities, MCR manages 148 premium-branded hotels featuring over 22,000 guestrooms. Founded in 2006, the company boasts offices in several key cities including New York City, Dallas, Chicago, and Richmond, Virginia. Known for its innovation and excellence in the hospitality industry, MCR has earned prestigious accolades such as being named one of Fast Company's 10 Most Innovative Travel Companies of 2020, winning the Marriott Partnership Circle Award three times, and... Show More
Job Requirements
- Technical, trade or vocational school degree preferred
- At least 2 years of work-related experience in a commercial facility, hospitality or related field preferred
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must work well in stressful, high-pressure situations
- Must be effective at listening to, understanding, clarifying, and resolving concerns raised by co-workers and guests
- Must be able to convey information and ideas clearly
- Must have a desire to serve all guests
- Must be 18 years of age or older to perform this job
- Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays
- Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time
- Clock in/out for breaks at the designated times on your schedule
- Provide sufficient notice when calling out for a scheduled shift
- Ability to perform physical working demands such as climbing, balancing, stooping, kneeling, crawling, standing, walking, repetitive motions, and lifting 50+ lbs
- Must read, write, understand and communicate effectively using English
Job Qualifications
- Technical, trade, or vocational school degree preferred
- At least two years of related work experience in commercial facility, hospitality, or related field preferred
- Positive attitude and willingness to learn
- Ability to understand and follow established guidelines and procedures
- Ability to work well under stressful, high-pressure conditions
- Effective listening, conflict resolution, and communication skills
- Strong desire to serve guests with hospitality and professionalism
- Must be 18 years of age or older
- Willingness to work varied schedules including evenings, nights, weekends, and holidays
- Punctuality and discipline regarding clock-in/out and breaks
- Ability to read, write, understand, and communicate effectively in English
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names whenever possible to ensure a welcoming experience
- Work together with team members to contribute to great guest satisfaction scores
- Handle challenging guest situations with hospitality and a sense of urgency
- Maintain strong knowledge of all hotel features and amenities
- Support and be aware of all groups and events at the hotel
- Utilize relevant technology and answer all incoming calls with friendly service
- Keep all workspaces clean and well-organized, both front and back of house
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests warmly even while performing cleaning duties
- Complete all operational checklists accurately and on schedule every shift
- Submit accurate and timely shift handover reports
- Maintain a clean, approved uniform, wear nametag and smile
- Communicate clearly, honestly, and professionally with team members
- Demonstrate a can-do attitude to meet business and guest needs
- Collaborate with team members to create a welcoming environment and positive workplace
- Respond to guest repair requests and document completion in electronic work orders
- Keep all preventative maintenance work up to date and on schedule according to the hotel PM Program
- Follow all safety measures and health codes for pool and spa areas
- Report emergencies and respond to safety concerns promptly
- Conduct full property walks at beginning and end of shifts, addressing maintenance needs
- Keep maintenance areas clean and organized throughout the shift
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Don't Stop At One Job - There's More
Create a free profile
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
More Jobs Like This: