Engagement Coordinator

TJX Companies is a Fortune 100 company and the world's leading off-price retailer, operating a dynamic portfolio of retail brands including TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx. With a presence through four global Home Offices, Distribution Centers, and Retail Stores, TJX offers a vibrant team environment that celebrates diversity, fosters collaboration, and prioritizes personal and professional development. As an industry leader, TJX is committed to providing abundant opportunities for career growth, learning, and achievement. The company's inclusive culture emphasizes respect, integrity, and engagement, creating a workplace where every employee feels valued and empowered.

This particular role is based at the Homesense Store located at 156 NJ-10, East Hanover, NJ, and is a full-time position with a starting pay range of $16.92 to $17.42 per hour. The actual starting pay depends on relevant skills, qualifications, and experience. The role focuses on leading the frontline to promote a "Highly Satisfied" customer experience, which is central to TJX’s goal of driving customer loyalty through exemplary service and effective execution of operational standards. This position is ideal for individuals who are passionate about customer service, team leadership, and operational excellence within a fast-paced retail environment.

The position requires someone who can mentor and train Associates on proper register transactions, company policies, and customer engagement techniques. Emphasizing integrity, the role ensures compliance with company rules and fosters a culture where diversity is celebrated and all team members feel welcomed and motivated. The candidate will have the opportunity to work across multiple areas of the store as needed, supporting both frontline operations and the sales floor to maintain smooth and efficient daily activities. This role not only demands the ability to handle cash controls and register management but also to address customer concerns promptly and effectively, reinforcing the customer-first philosophy that TJX upholds.

Additionally, the role involves maintaining organizational standards throughout the frontline, ensuring cleanliness, recovery, and merchandising standards are met. The individual will also be responsible for monitoring frontline equipment functionality, coordinating breaks for optimized staffing coverage, and adhering to labor laws and meal breaks. Safety is a high priority, with the role requiring vigilance in identifying and reporting hazards to maintain a safe working and shopping environment. The successful candidate will be proactive in supporting company initiatives, executing loss prevention policies, and consistently contributing to the overall success and reputation of the Homesense store within the TJX family.