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Engagement Coordinator

Job Overview

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Compensation

Hourly
Range $14.25 - $14.75
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Benefits

associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care discounts
cell phone discounts
Pet insurance
legal insurance
credit union
Referral bonuses
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
HSA
health care FSA
Life insurance
short term disability
long term disability
Paid parental leave
Paid holidays
Paid vacation
Paid sick leave
Auto insurance discounts
Home insurance discounts
scholarship program
Adoption assistance

Job Description

TJX Companies is a globally recognized leader in off-price retail, encompassing a diverse portfolio of premier retail brands including HomeGoods, TJ Maxx, Marshalls, Homesense, Sierra, Winners, and TK Maxx. As a Fortune 100 company, TJX is dedicated to fostering a dynamic workplace culture that values diversity, collaboration, and the professional development of its employees. Their operations span four global home offices, distribution centers, and numerous retail locations, providing a variety of opportunities for individuals looking to grow their careers in a vibrant and supportive environment.

Working at TJX means being part of a team that continuously drives innovation and seeks to enhance customer satisfaction at every level. Employees are encouraged to contribute their ideas and expertise, which helps the company maintain its leading position in the retail industry. With a clear focus on employee growth and success, TJX offers a multitude of training programs and career advancement paths, making it an ideal workplace for those ambitious to thrive in retail management and operations.

The HomeGoods store located at 980 Freeport Rd, Pittsburgh, PA, is currently seeking a Frontline Leader. This role is pivotal in delivering a "Highly Satisfied" customer experience and increasing customer loyalty through effective leadership of the frontline associates. The position is designed for individuals with a passion for retail service and the ability to mentor and develop team members. The Frontline Leader will be responsible for managing daily register transactions, ensuring compliance with company policies, and cultivating a welcoming, inclusive environment where every team member feels valued and engaged.

This role involves hands-on leadership, requiring availability to work flexible hours, including evenings and weekends, and the ability to assist in various areas of the store as business needs dictate. Starting pay for this position ranges from $14.25 to $14.75 per hour, with the exact amount dependent on relevant skills, qualifications, and experience. This hourly wage is complemented by comprehensive benefits reflecting TJX's commitment to the well-being and satisfaction of its employees.

Key responsibilities include training and mentoring associates on company policies and procedures, monitoring cash controls, addressing customer concerns promptly, and maintaining frontline cleanliness and organization. The Frontline Leader also takes part in merchandising standards, loss prevention, and promoting a safe store environment. This role requires someone who can operate registers, handle confidential information discreetly, and contribute to an energetic team culture that strives for high performance and customer satisfaction.

This opportunity at HomeGoods represents a significant step for those seeking to establish or expand their retail leadership career within a globally respected company. It offers the chance to develop supervisory capabilities, work in a fast-paced retail setting, and join a company that values integrity, diversity, and the individual contributions of its workforce.

Job Requirements

  • High school graduate or equivalent degree preferred
  • available to work flexible schedule including evenings and weekends
  • able to work as a team member
  • excellent interpersonal skills
  • exceptional customer service skills
  • able to lift heavy merchandise with or without reasonable accommodations
  • able to train and provide direction to others
  • able to run a register and handle money
  • must be able to handle confidential information with discretion
  • experience as a coordinator or previous retail supervisory experience preferred

Job Qualifications

  • High school graduate or equivalent degree preferred
  • available to work flexible schedule including evenings and weekends
  • able to work as a team member
  • excellent interpersonal skills
  • exceptional customer service skills
  • able to lift heavy merchandise with or without reasonable accommodations
  • able to train and provide direction to others
  • able to run a register and handle money
  • must be able to handle confidential information with discretion
  • experience as a coordinator or previous retail supervisory experience preferred

Job Duties

  • Promotes a "Highly Satisfied" customer experience
  • drives customer loyalty through programs and initiatives
  • addresses customer concerns and issues promptly
  • updates associates on current customer experience feedback, goals, and company initiatives
  • trains and mentors all associates on policies and procedures
  • provides recognition and constructive feedback on cashier performance
  • maintains and monitors cash controls including change fund
  • adheres to all labor laws and meal and break period policies
  • assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
  • audits and approves paperwork
  • maintains cleanliness, recovery, and organizational standards throughout the frontline
  • monitors all frontline equipment, communicating issues to management
  • executes and adheres to company directives
  • maintains and upholds merchandising standards within the queue-line
  • adheres to all operational, merchandise, and loss prevention policies and procedures
  • ensures proper and timely handling of damages and mark out of stock
  • promotes a safe environment, reporting any type of safety hazard in the store
  • other duties as assigned

Job Criteria

Experience

No experience required


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