Engagement Coordinator

San Francisco, CA, USA|Onsite

Job Overview

Compensation

Hourly

Range $16.90 - $17.40

Benefits

associate discount

EAP

smoking cessation

bereavement

401(k) Associate contributions

child care discounts

cell phone discounts

Pet insurance

legal insurance

credit union

Referral bonuses

401(k) match

Medical insurance

Dental Insurance

Vision Insurance

HSA

Healthcare FSA

Life insurance

short term disability

long term disability

Paid parental leave

Paid holidays

Paid vacation

Paid sick leave

Auto insurance discounts

Home insurance discounts

scholarship program

Adoption assistance

Job Description

TJX Companies is a global leader in off-price retail, renowned for offering customers high-quality, on-trend merchandise at exceptional value. As a Fortune 100 company, TJX operates a diverse portfolio of retail brands, including TJ Maxx, Marshalls, HomeGoods, Homesense, Sierra, Winners, and TK Maxx, with a presence across four global home offices, numerous distribution centers, and thousands of retail stores worldwide. The company is committed to fostering a vibrant and inclusive culture that embraces diversity, encourages collaboration, and prioritizes employee development and growth opportunities. Employees at TJX benefit from a supportive work environment where daily challenges translate into opportunities for learning, achievement, and career advancement. HomeGoods at TJX represents a dynamic retail concept specializing in home décor and furnishings, delivering unique value and style to an ever-growing customer base.

The role of a frontline leader at HomeGoods in San Rafael, CA is a compelling opportunity for career growth within the retail sector. This position involves leading the frontline team to deliver a "Highly-Satisfied" customer experience that drives customer loyalty and reinforces the company's commitment to excellence. The frontline leader plays a crucial part in training, mentoring, and developing associates to ensure flawless execution of register transactions and overall customer engagement practices. This position demands integrity, strong leadership skills, and a passion for building a motivated team that embodies the company’s welcoming, valued, and engaged culture. In addition to managing the customer-facing operations, the leader is responsible for maintaining operational excellence, including cash controls, labor law compliance, merchandising standards, and safety protocols. The role requires flexibility to work in multiple store areas, a cooperative spirit, and a drive to achieve both individual and team results. Starting pay for this position ranges from $16.90 to $17.40 per hour, dependent on relevant skills, qualifications, and experience. This role offers an excellent foundation for those seeking to advance their management career in retail within a supportive and diverse corporate environment.

Job Requirements

High school graduate or equivalent degree preferred
available to work flexible schedule including evenings and weekends
able to work as a team member
excellent interpersonal skills
exceptional customer service skills
able to lift heavy merchandise with or without reasonable accommodations
able to train and provide direction to others
able to run a register and handle money
must be able to handle confidential information with discretion
experience as a coordinator or previous retail or supervisory experience preferred

Job Qualifications

High school graduate or equivalent degree preferred
available to work flexible schedule including evenings and weekends
able to work as a team member
excellent interpersonal skills
exceptional customer service skills
able to lift heavy merchandise with or without reasonable accommodations
able to train and provide direction to others
able to run a register and handle money
must be able to handle confidential information with discretion
experience as a coordinator or previous retail or supervisory experience preferred

Job Duties

Promotes a "Highly Satisfied" customer experience
drives customer loyalty through programs and initiatives
addresses customer concerns and issues promptly
updates associates on current customer experience feedback, goals, and company initiatives
trains and mentors all associates on policies and procedures
provides recognition and constructive feedback on cashier performance
maintains and monitors cash controls including change fund
adheres to all labor laws and meal and break period policies
assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
audits and approves paperwork
maintains cleanliness, recovery, and organizational standards throughout the frontline
monitors all frontline equipment, communicating issues to management
executes and adheres to company directives
maintains and upholds merchandising standards within the queue-line
adheres to all operational, merchandise, and loss prevention policies and procedures
ensures proper and timely handling of damages and mark out of stock
promotes a safe environment, reporting any type of safety hazard in the store
other duties as assigned