Engagement Coordinator

TJX Companies is a leading global off-price retailer, renowned for providing high-quality, fashionable merchandise at exceptional values. The company operates multiple brands including HomeGoods, TJ Maxx, Marshalls, Homesense, Sierra, Winners, and TK Maxx, with operations spanning from retail stores to distribution centers and global home offices. As a Fortune 100 company, TJX embraces a vibrant culture that values diversity, collaboration, and employee development. TJX is dedicated to offering employees opportunities for growth, exploration, and achievement in a supportive and inclusive environment where everyone feels welcomed, valued, and engaged.

This particular opportunity is with HomeGoods, a retail store brand under TJX Companies, located at 209 South Royal Oaks Blvd Ste 224, USA HomeGoods Store 1173 in Franklin, TN. The position offered is full-time with a starting pay range of $14.50 to $15.00 per hour, with actual pay determined based on skills, qualifications, and experience. The role is designed for individuals looking to grow their career within a dynamic retail environment.

The role involves leading the frontline team to ensure a highly satisfied customer experience while fostering customer loyalty through various programs and initiatives. This position requires a hands-on approach to support and mentor associates on register transactions, promote company policies, and maintain operational standards. The ideal candidate must be willing and available to work flexibly across multiple store areas, with a strong emphasis on teamwork and achieving both individual and collective results.

Key responsibilities include promptly addressing customer concerns, monitoring frontline cash controls, ensuring break coverage, upholding merchandising standards, and maintaining cleanliness and organization throughout the frontline area. The candidate will also be expected to enforce company directives, support loss prevention policies, and promote a safe store environment by reporting hazards. Additionally, this role requires providing recognition and feedback to associates, training team members, and coordinating register assignments to optimize sales floor coverage.

The role is integral to maintaining a customer-focused store atmosphere that supports TJX’s commitment to diversity and employee growth. This position offers ample opportunities for personal and professional development, ensuring that team members are continually learning and contributing to the store’s success. TJX also values compliance with labor laws and company procedures, making integrity and ethical conduct key components of the job.

As part of the TJX family, employees receive access to an extensive benefits package, competitive salary, and a supportive work culture. The company also provides reasonable accommodations for qualified individuals and promotes equal employment opportunities regardless of race, gender, age, disability, or other protected statuses.