Engagement Coordinator

TJX Companies is a leading Fortune 100 off-price retailer known for delivering exceptional value to customers through its family of brands including HomeGoods, TJ Maxx, Marshalls, Homesense, Sierra, Winners, and TK Maxx. TJX operates across four global Home Offices, Distribution Centers, and numerous Retail Stores, creating a dynamic and diverse work environment where employees are encouraged to grow, explore new opportunities, and achieve their career goals. The company prides itself on fostering a culture of inclusion, collaboration, and continuous development, ensuring that every team member feels valued and empowered to make a meaningful impact. Recognized as an industry leader, TJX offers a vibrant workplace where diversity is embraced and innovation is encouraged at all levels of the organization.

The HomeGoods Frontline Coordinator role at TJX is a pivotal position that combines customer service leadership with team development to promote a "Highly-Satisfied" customer experience. As a Frontline Coordinator, you will be responsible for leading frontline associates at the register, ensuring smooth and efficient transaction processes while driving customer loyalty through exceptional service initiatives. This role demands a proactive individual who thrives in a fast-paced retail setting and is committed to upholding the company’s high standards of operational excellence, integrity, and workplace culture.

In this position, you will mentor and train associates on frontline execution, reinforcing policies, procedures, and customer service expectations. Your leadership will directly influence the team’s performance by providing constructive feedback and recognition to cashiers, coordinating register assignments, and managing break schedules to maintain optimal coverage. Additionally, you will oversee cash controls, audit paperwork, and ensure compliance with labor laws and company directives.

The Frontline Coordinator is also tasked with maintaining the cleanliness and organization of the frontline area, monitoring equipment functionality, and addressing any safety hazards promptly to create a safe and welcoming environment for both customers and staff. By ensuring merchandising standards and loss prevention policies are followed, you play a critical role in supporting HomeGoods' operational success and customer satisfaction.

This opportunity offers a flexible work schedule including evenings and weekends, a competitive starting pay range of $16.00 to $16.50 per hour, and a comprehensive benefits package reflective of TJX’s commitment to employee well-being and career development. Whether you are looking to advance your retail career or seeking a rewarding leadership role in a supportive and inclusive company, the Frontline Coordinator position at HomeGoods is designed to help you grow and succeed within the TJX family.