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Job Overview
Employment Type
Full-time
Compensation
Salary
Exact $40,000.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
flexible schedule
Professional development opportunities
employee recognition programs
Community involvement initiatives
Training and workshops
Job Description
The position is for an Engagement Coordinator at a reputable organization committed to enhancing engagement programs and initiatives across multiple facets, including diversity, equity, inclusion, access, and belonging (DEIAB), corporate social responsibility, talent engagement, and guest experience. The company is dedicated to fostering an inclusive and thriving culture that values people and promotes outstanding service quality at every touchpoint. The ideal candidate will work directly under the supervision of the Director of Engagement, making this role integral to supporting the organization’s overall mission to engage its community effectively and positively. This role is full-time, with a salary of $40,000, and... Show More
Job Requirements
- Bachelor’s degree in business administration, hospitality preferred, or equivalent education and work-related experience
- Minimum of 3-5 years in a customer-facing role in DEIAB, hospitality management, or related field
- Excellent interpersonal, organizational, and communication skills
- Proactive, innovative, organized, and disciplined
- Ability and willingness to work irregular schedules and hours in a fast-paced environment
- Ability to manage multiple projects and prioritize effectively
- Analytical and critical thinking ability
Job Qualifications
- Bachelor’s degree in business administration, hospitality preferred, or equivalent education and work-related experience
- Minimum of 3-5 years in a customer-facing role in DEIAB, hospitality management, or related field
- Excellent interpersonal, organizational, and communication skills
- Passionate about people and culture
- Ability to build trusted relationships and bring energy and enthusiasm
- Proactive, innovative, organized, and disciplined
- Flexible and enthusiastic in implementing plans
- Excellent time management skills
- Ability to manage multiple projects and prioritize effectively
- Ability to solve complex challenges under pressure
- Analytical and critical thinking ability
- Outcome-focused and self-motivated
- Able to balance attention to detail with swift execution
- Ability and willingness to work irregular schedules and hours
Job Duties
- Support all customer and guest experience efforts with a focus on proper techniques, training, service, and protocols to ensure exemplary guest and customer satisfaction and ensure quality standards
- Assist in managing the collection, analysis, and dissemination of customer feedback through surveys, internal reporting, observation, and one-on-one engagement
- Partner with the Director of Engagement in maintaining ongoing rapport with customers, their associates, and service suppliers to make certain standards are being implemented and expectations are exceeded
- Assist in the coordination of the customer gift program
- Work collaboratively on the Concierge Program
- Attend pre-cons, pre-planning meetings, and site visits as necessary
- Support the oversight of accessibility offerings and spaces
- Support and assist in the development, promotion, and implementation of corporate social responsibility programs
- Assist in developing, designing, and posting content for internal messaging
- Develop and maintain an annual awareness and initiative calendar
- Support the development, promotion, and implementation of team outreach, volunteer activities, community engagement, and incentive and recognition programs
- Work closely on team training including Lunch and Learns, hospitality and DEIAB best practices
- Develop a general understanding of overall DEIAB strategy
- Assist in coordinating activities aimed at building MWDBE participation and partnerships
- Compile data, reports, and analyses to support DEIAB programs
- Attend and represent the organization at DEIAB outreach events
- Participate in pre-bid and pre-proposal processes
- Support outreach programs, communications, campaigns, and events to maximize participation in projects and procurement processes
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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