Engagement Coordinator

The position is for an Engagement Coordinator at a reputable organization committed to enhancing engagement programs and initiatives across multiple facets, including diversity, equity, inclusion, access, and belonging (DEIAB), corporate social responsibility, talent engagement, and guest experience. The company is dedicated to fostering an inclusive and thriving culture that values people and promotes outstanding service quality at every touchpoint. The ideal candidate will work directly under the supervision of the Director of Engagement, making this role integral to supporting the organization’s overall mission to engage its community effectively and positively. This role is full-time, with a salary of $40,000, and entails a dynamic work environment where adaptability and innovation are key.

The Engagement Coordinator will play a critical role in managing and supporting various programs that drive customer satisfaction, enhance employee involvement, and promote inclusivity throughout the organization. Responsibilities include aiding in the development, promotion, and implementation of guest experience strategies to maintain exemplary service standards. This involves analyzing customer feedback through surveys and direct engagement, fostering continuous improvement in service delivery. The coordinator will also collaborate on corporate social responsibility events and initiatives, ensuring that these programs align with organizational goals and community expectations.

On the talent engagement front, the Engagement Coordinator will assist with internal communications, including crafting content for messaging platforms and maintaining an annual calendar of awareness activities and volunteer opportunities. This role supports team training sessions focused on hospitality and DEIAB best practices, which are vital in cultivating a positive and inclusive organizational culture.

Furthermore, the Engagement Coordinator will support the organization’s DEIAB initiatives by coordinating activities that build diversity partnerships and support certified minority, women, and disadvantaged business enterprises (MWDBE). They will assist with data analysis and reporting to gauge program success and represent the organization at related outreach events when necessary. Flexibility is essential, as the role involves irregular hours, including nights, weekends, holidays, and travel when required.

Overall, this role demands a proactive, energetic individual with excellent organizational and communication skills who thrives in a fast-paced environment. The Engagement Coordinator must balance attention to detail with swift execution and demonstrate a passion for people and culture. This is an exciting opportunity for someone eager to make a meaningful impact on customer experience, employee engagement, and diversity initiatives within a collaborative and forward-thinking workplace.