Job Overview
Employment Type
Full-time
Part-time
Hourly
Compensation
Hourly
Range $16.00 - $16.50
Work Schedule
Flexible
Weekend Shifts
Benefits
associate discount
EAP
smoking cessation
bereavement
401(k) Associate contributions
child care discounts
cell phone discounts
Pet insurance
legal insurance
credit union
Referral bonuses
401(k) match
Medical insurance
Dental Insurance
Vision Insurance
HSA
health care FSA
Life insurance
short term disability
long term disability
Paid parental leave
Paid holidays
Paid vacation
Paid sick leave
Auto insurance discounts
Home insurance discounts
scholarship program
Adoption assistance
Job Description
TJX Companies is a renowned global off-price retailer recognized as a Fortune 100 company. They operate multiple retail brands including HomeGoods, TJ Maxx, Marshalls, Homesense, Sierra, Winners, and TK Maxx, providing customers with high-quality merchandise at compelling prices. With operations spanning four global Home Offices, Distribution Centers, and numerous retail locations, TJX Companies fosters a vibrant, collaborative, and diverse work culture aimed at employee growth and development. The company places a strong emphasis on inclusivity, innovation, and maintaining a positive environment where employees feel valued and empowered to reach their full potential.
Joining the TJX family means becoming part of a forward-thinking and supportive team dedicated to delivering exceptional customer experiences. HomeGoods, one of TJX’s flagship stores, specializes in home furnishings and decor, offering unique finds and value to customers. The company is currently seeking a Customer Service Coordinator for their HomeGoods Store located in Austin, TX. This role is designed for individuals passionate about leading frontline teams to enhance customer satisfaction and loyalty through effective training, mentoring, and operational excellence.
The Customer Service Coordinator plays a pivotal role in promoting a "Highly Satisfied" customer experience by ensuring frontline associates deliver outstanding service at every interaction. This position involves managing register transactions, addressing customer concerns promptly, and communicating company initiatives and feedback to associates. The coordinator acts as a mentor, providing recognition and constructive feedback to help team members improve their performance and develop professionally.
Key responsibilities include maintaining cash controls and labor law compliance, ensuring optimal staffing and coverage on the sales floor, and upholding merchandising standards in the queue-line. The coordinator also plays a crucial role in loss prevention through adherence to operational policies such as merchandise ticketing and Electronic Article Surveillance (EAS) tagging. Maintaining a clean, safe, and organized frontline environment is essential to support customer satisfaction and store efficiency.
This role demands strong interpersonal and leadership skills, a commitment to integrity, and the ability to motivate a team towards common goals. The Customer Service Coordinator must be flexible and willing to support multiple store areas as needed, embodying the company’s culture of inclusivity and high performance. This position offers a starting pay range of $16.00 to $16.50 per hour, with actual pay based on qualifications and experience.
Joining TJX means access to a comprehensive benefits package, ongoing training opportunities, and a workplace that values diversity and equal opportunity. If you are dedicated to creating a positive shopping experience and leadership in retail, this position with HomeGoods offers an excellent avenue to grow your career within one of the world’s leading retailers.
Joining the TJX family means becoming part of a forward-thinking and supportive team dedicated to delivering exceptional customer experiences. HomeGoods, one of TJX’s flagship stores, specializes in home furnishings and decor, offering unique finds and value to customers. The company is currently seeking a Customer Service Coordinator for their HomeGoods Store located in Austin, TX. This role is designed for individuals passionate about leading frontline teams to enhance customer satisfaction and loyalty through effective training, mentoring, and operational excellence.
The Customer Service Coordinator plays a pivotal role in promoting a "Highly Satisfied" customer experience by ensuring frontline associates deliver outstanding service at every interaction. This position involves managing register transactions, addressing customer concerns promptly, and communicating company initiatives and feedback to associates. The coordinator acts as a mentor, providing recognition and constructive feedback to help team members improve their performance and develop professionally.
Key responsibilities include maintaining cash controls and labor law compliance, ensuring optimal staffing and coverage on the sales floor, and upholding merchandising standards in the queue-line. The coordinator also plays a crucial role in loss prevention through adherence to operational policies such as merchandise ticketing and Electronic Article Surveillance (EAS) tagging. Maintaining a clean, safe, and organized frontline environment is essential to support customer satisfaction and store efficiency.
This role demands strong interpersonal and leadership skills, a commitment to integrity, and the ability to motivate a team towards common goals. The Customer Service Coordinator must be flexible and willing to support multiple store areas as needed, embodying the company’s culture of inclusivity and high performance. This position offers a starting pay range of $16.00 to $16.50 per hour, with actual pay based on qualifications and experience.
Joining TJX means access to a comprehensive benefits package, ongoing training opportunities, and a workplace that values diversity and equal opportunity. If you are dedicated to creating a positive shopping experience and leadership in retail, this position with HomeGoods offers an excellent avenue to grow your career within one of the world’s leading retailers.
Job Requirements
- High school graduate or equivalent degree preferred
- Available to work flexible schedule including evenings and weekends
- Able to work as a team member
- Excellent interpersonal skills
- Exceptional customer service skills
- Able to lift heavy merchandise with or without reasonable accommodations
- Able to train and provide direction to others
- Able to run a register and handle money
- Must be able to handle confidential information with discretion
- Experience as a coordinator or previous retail/supervisory experience preferred
Job Qualifications
- High school graduate or equivalent degree preferred
- Available to work flexible schedule including evenings and weekends
- Able to work as a team member
- Excellent interpersonal skills
- Exceptional customer service skills
- Able to lift heavy merchandise with or without reasonable accommodations
- Able to train and provide direction to others
- Able to run a register and handle money
- Must be able to handle confidential information with discretion
- Experience as a coordinator or previous retail/supervisory experience preferred
Job Duties
- Promotes a "Highly Satisfied" customer experience
- Drives customer loyalty through programs and initiatives
- Addresses customer concerns and issues promptly
- Updates associates on current customer experience feedback, goals, and company initiatives
- Trains and mentors all associates on policies and procedures
- Provides recognition and constructive feedback on cashier performance
- Maintains and monitors cash controls including change fund
- Adheres to all labor laws and meal and break period policies
- Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
- Audits and approves paperwork
- Maintains cleanliness, recovery, and organizational standards throughout the frontline
- Monitors all frontline equipment, communicating issues to management
- Executes and adheres to company directives
- Maintains and upholds merchandising standards within the queue-line
- Adheres to all operational, merchandise, and loss prevention policies and procedures (i.e. merchandise ticketing, EAS tagging - if applicable, and coding standards)
- Ensures proper and timely handling of damages and mark out of stock
- Promotes a safe environment, reporting any type of safety hazard in the store
- Other duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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