Energy Services Specialist

Opportunity Council is a longstanding and reputable Community Action Agency that has been actively serving Northwest Washington for over 60 years. This agency is committed to cultivating just and equitable communities through a comprehensive approach that combines service, investment, and collaboration. The organization’s mission centers on empowering individuals to improve their lives via education, direct support, and advocacy for equal opportunities. As part of a national network, the Opportunity Council is a passionate advocate for social justice and community development, dedicated to helping people help themselves and others so that all community members can thrive and contribute meaningfully.

The Opportunity Council operates with deeply rooted values including collaboration, respect, integrity, passion, and learning, which influence every aspect of their work environment and community interactions. The agency emphasizes diversity, equity, and inclusion, making these principles fundamental to their operations and workplace culture. This fostering of an inclusive workplace and community engagement underscores their commitment to social responsibility and empowerment.

The role of Energy Services Specialist is vital within this organization, focusing on providing direct services to clients who seek assistance through various energy assistance programs. This position is designed to ensure clients receive thorough benefit determination, education, and critical information regarding their energy needs. The specialist plays a critical role in promoting client self-sufficiency by offering advocacy, referrals, and connecting individuals with social services both within and beyond the Opportunity Council.

Specific responsibilities include the intake of clients, scheduled service provision, eligibility screening for multiple services, income level calculations, data entry, and maintaining confidentiality of sensitive client information. The Energy Services Specialist serves as a pivotal link between the client base and community resources, providing exceptional customer service and addressing the essential need to maintain utility services and heating fuel supplies for clients in need. This role requires a combination of administrative prowess, interpersonal skills, and a dedication to community welfare.

This position operates within a Monday through Friday work schedule, offering consistency and work-life balance to the successful candidate. It presents an exciting opportunity for individuals dedicated to social service and community betterment to join an organization that values lived experiences and a commitment to social equity.

Joining Opportunity Council also means being part of a comprehensive benefits package that reinforces the organization's dedication to employee well-being, growth, and balance. The agency supports career development and offers robust health and retirement benefits to ensure staff are well-supported in their professional and personal lives.

Working in Whatcom County adds another meaningful dimension to this role. The county is known for its breathtaking natural scenery and a community grounded in compassion and collaborative spirit. Employees here find a strong sense of purpose and connection as they engage in meaningful work that supports local families, promotes equity, and fosters community resilience. The Opportunity Council strongly encourages applicants from historically marginalized or underrepresented groups to apply, reinforcing its status as an Equal Employment Opportunity employer that values diversity and inclusion in the workplace.