Employment Program Manager (part-time)

RISE Services LLC is a dedicated private human services organization that specializes in supporting individuals with disabilities to obtain and sustain competitive, integrated employment opportunities. Operating primarily through Individual Supported Employment, RISE Services offers person-centered, community-based support that allows clients to identify their unique career goals, secure meaningful employment, and cultivate the necessary skills and supports for long-term success in their chosen roles. With a strong presence in the disability services sector, RISE operates within stringent regulatory frameworks, emphasizing compliance with service authorizations, documentation standards, billing requirements, and program regulations. The organization’s culture is founded on principles of professionalism, accountability, collaboration, measurable outcomes, and delivering high-quality services. While RISE Services' corporate headquarters are located in Fredericksburg, Virginia, the Delaware operations are managed independently through in-state leadership, ensuring localized, hands-on program management and community engagement.

The Employment Program Manager role at RISE Services Delaware represents a pivotal leadership opportunity within an evolving program dedicated to expanding impactful employment services in the community. This part-time position, with flexible weekday hours aligned to client, employer, and program needs, is designed to transition into a full-time leadership role as the program expands. The position requires regular travel across Delaware and mandates working from the Delaware office and community settings, ensuring direct and personalized service delivery. The Employment Program Manager serves as a working supervisor who balances maintaining an active client caseload— dedicating approximately 75% of work hours to direct billable services— with a range of leadership responsibilities including supervising Employment Specialists, developing and sustaining referral relationships, advocating for clients at community and employer meetings, and driving program growth.

Key responsibilities encompass direct service delivery such as career exploration, job development, job placement, job coaching, workplace integration, and employment retention services aligned with applicable program requirements. The Manager will take ownership of daily service operations, act as the primary contact for Delaware clients and stakeholders, and identify service gaps impacting successful employment outcomes. Leadership duties involve staff supervision, including conducting check-ins, coaching, caseload management, performance management, and supporting onboarding and training. Strategic efforts focus on referral and program development through networking with community organizations, employers, schools, and families, increasing service awareness and client intake, and expanding service reach to underserved areas.

Compliance and quality assurance are vital facets of this role, requiring meticulous service documentation, adherence to reporting and billing standards, audit readiness, and protection against billing losses. The Manager will monitor client employment outcomes to assess program effectiveness, participate in quality improvement activities, and implement best practices. Effective communication is essential, involving regular interaction with RISE’s Virginia leadership team, community partners, clients, and staff. This role demands a self-starter with excellent organizational, communication, and problem-solving skills who is capable of independent work, balancing direct client care with administrative and supervisory tasks. The position offers a career path for professionals passionate about building and leading a meaningful program that enhances employment opportunities for individuals with disabilities in Delaware, fostering sustainable community integration and economic inclusion.