Employee Services Lead - Guest Services

Brotherhood Mutual Insurance Company is a specialized insurance firm that focuses on serving the church and related ministries market. Known for its commitment to providing high-quality insurance solutions tailored specifically for churches and religious organizations, Brotherhood Mutual places a strong emphasis on integrity, service excellence, and fostering positive relationships within its niche market. Located in Fort Wayne, Indiana, the company maintains a corporate office that acts as the hub for its operational and employee services. Their dedication to creating a supportive and professional environment is evident across all functions and departments.

The Employee Services Lead is a critical role within Brotherhood Mutual’s Employee Services team, responsible for overseeing and managing various elements that ensure smooth operations and exceptional service delivery. This non-exempt position demands leadership abilities, attention to detail, and a commitment to maintaining high compliance with corporate policies, safety standards, and vendor relationships. The role involves auditing, training, technical support, and fostering a positive experience for employees, guests, and visitors. It covers multiple functional areas including front desk operations, security protocols, vendor management, and equipment coordination.

The Employee Services Lead serves as a subject matter expert, advising management and other stakeholders on best practices and procedural enhancements. They coordinate comprehensive training programs, develop operational standards aligned with safety and health regulations such as HACCP and Board of Health guidelines, and provide logistical support for company-wide events and initiatives. Additionally, the position requires administrative oversight for visitor protocols, security monitoring, and emergency response participation.

A strong emphasis is placed on effective communication, interpersonal skills, and confidentiality given the position’s interaction with employees, external contacts, and management. The ideal candidate will have a solid background in hospitality or corporate food service environments, with supervisory experience and the technical know-how to operate point-of-sale systems and other essential equipment. Physical requirements include the ability to stand for extended periods and lift up to 40 pounds, and flexibility in working hours including some early mornings, evenings, and weekends.

Overall, the Employee Services Lead acts as a vital liaison ensuring that all employee and guest services are handled efficiently and professionally, thereby enhancing the organization’s mission and reputation in its specialized market.