Employee Services Associate (Safety & Guest Relations) Part - Time

Brotherhood Mutual Insurance Company is a reputable organization specializing in providing insurance solutions tailored for church and related ministries markets. With a strong commitment to serving this unique niche, Brotherhood Mutual upholds high standards of professional conduct and service excellence that respect and align with the values and expectations of churches and their related ministries. The company operates with a focus on fostering a supportive corporate culture that emphasizes integrity, respect, and quality service to both employees and external stakeholders. Located at the corporate office in Fort Wayne, Indiana, Brotherhood Mutual is dedicated to maintaining a safe, secure, and welcoming environment for all employees, guests, and corporate visitors. The company’s service ethos is driven by its commitment to uphold its brand reputation and corporate priorities through consistent adherence to policies, safety standards, and exemplary guest relations.

The Employee Services Associate (Safety & Guest Relations) role is a vital part-time position within the Employee Services department under the Human Resources job family. This non-exempt position at the corporate office requires the individual to deliver a professional and positive experience for employees, guests, and conference attendees with a focus on safety and effective guest relations. The associate is expected to exemplify the company’s branding and maintain professional standards that support the organization’s culture and operational priorities. The role entails a broad set of responsibilities including compliance monitoring, security activities, administrative support for corporate events, equipment and software system support, and guest/vendor/employee interaction. The associate will play an influential role in administering corporate visitor protocols, monitoring security cameras, documenting incidents, and alerting management about concerning behavior to ensure a safe workplace.

Additionally, the associate supports diverse employee services such as food and beverage service coordination in line with corporate policies, public announcement handling, training facilitation, and operational support for physical equipment and vehicles such as corporate transit and lifts. The position demands well-developed interpersonal skills, discretion in handling confidential information, and the capability to work independently with minimal supervision. Applicants should be willing to work a modified schedule that includes early mornings, evenings, and weekends as needed. Physical requirements include the ability to stand for long periods and lift up to 40 pounds. This role requires a comprehensive understanding of health and safety regulations, HACCP, and Board of Health standards, ensuring the workplace meets all compliance requirements. Furthermore, the associate is expected to cooperate with Buildings and Grounds teams for emergency response and safety protocols.

This position welcomes candidates with at least a high school diploma or equivalent, possessing up to one year of experience in corporate, food service, or hospitality settings and preferably with some administrative or front desk management background. An associate degree in hospitality or a related field and skills in conflict management and de-escalation techniques are desirable. A valid driver’s license is necessary as some duties involve driving company vehicles for supply errands. The role is critical in maintaining the safety, order, and professional image of the company, contributing significantly to the seamless operation of employee services and corporate events. Overall, the Employee Services Associate enriches Brotherhood Mutual’s organizational culture by delivering exceptional service and ensuring a secure and pleasant environment for all corporate community members.