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Employee Services Associate (Safety & Guest Relations) Part - Time
Job Overview
Employment Type
Part-time
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
company events
Job Description
Brotherhood Mutual Insurance Company is a reputable organization specializing in providing insurance solutions tailored for church and related ministries markets. With a strong commitment to serving this unique niche, Brotherhood Mutual upholds high standards of professional conduct and service excellence that respect and align with the values and expectations of churches and their related ministries. The company operates with a focus on fostering a supportive corporate culture that emphasizes integrity, respect, and quality service to both employees and external stakeholders. Located at the corporate office in Fort Wayne, Indiana, Brotherhood Mutual is dedicated to maintaining a safe, secure, and welcoming... Show More
Job Requirements
- High school diploma or equivalent
- Valid driver’s license
- Up to one year experience in corporate, food service, or hospitality environment
- Willingness to work modified schedule including early mornings, evenings, and weekends
- Ability to stand for extended periods
- Ability to lift up to 40 pounds
- Ability to maintain confidentiality
- Ability to operate company vehicles and equipment after licensing or credential verification
- Familiarity with health and safety regulations
- Ability to communicate effectively with employees and visitors
Job Qualifications
- High school diploma or equivalent
- Up to one year of experience in corporate, food service, or hospitality environment
- One to two years of administrative or front desk management experience desired
- Familiarity with de-escalation training, conflict management, and dealing with difficult people desired
- Associate degree in hospitality or related field desired
- Effective communication skills
- Well-developed interpersonal skills
- Ability to maintain confidentiality
- General knowledge of point-of-sale systems and menu management
- Basic proficiency in food service equipment
- Willingness to work modified schedule including early mornings, evenings, and weekends
- Ability to interface effectively with employees, managers, and external contacts
- Knowledge of health and sanitation standards
Job Duties
- Maintain high compliance and documentation across multiple areas to ensure adherence to corporate policies/practices, HAACP and BOH standards
- communicate information to manager or team leads promptly to allow for a response as needed
- Assist in administrating corporate visitor protocols and security activities including the monitoring of cameras, incident documentation, identifying and alerting on concerning behavior both internally and throughout the property
- Provide administrative support to various departments in facilitating the communication and execution of corporate events, services, and initiatives as assigned, such as corporate-hosted community events, employee events, meal/beverage service in conjunction with the employee services team
- Support Employee Services equipment and software systems including point-of-sale system(s), digital signage, visitor management system(s), safety systems, physical equipment, and vehicles
- Respond to or direct appropriate guest, vendor, customer, and employee inquiries/questions as required
- Provide secondary support for other on-premises employee service department functions
- Complete other projects as assigned
- Provide front desk coverage to ensure the company's branding and professional standards are exhibited by greeting and obtaining necessary sign-in information for non-badged employees and visitors requesting entrance to the buildings
- Assist in administering corporate visitor protocols and security activities including visitor management system, intercoms, badge identification and access, camera monitoring
- Provide incident documentation, identifying and alerting concerning behavior both internally and throughout the property
- Maintain an awareness of the Watch List of those individuals who may pose a threat or danger to the company and execute the proper security protocols when required
- Assist with company-wide public announcements (intercoms, digital signage, and emergency notifications)
- Provide administrative support in facilitating meal deliveries by following corporate policies, HACCP standards, and Board of Health standards
- Assist HR and department hosts in planning and preparation for company events including communication on reservations, guest management, catering, and access to spaces
- Perform regular audits and reviews of equipment for functionality, repair, and safety, reporting concerns
- Coordinate with Tech Support or Buildings and Grounds on equipment functions necessary for employee services
- Assist in documenting training, facilitation, and execution with HR and other departments
- Train and/or be licensed in operating equipment such as lifts and corporate transit vehicles
- Provide backup support for HR or Employee Services functions as requested
- Perform other duties as assigned
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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