Employee Services Associate (Safety & Guest Relations) Part - Time

Brotherhood Mutual Insurance Company is a specialized insurance provider focusing on the church and related ministries market. Established to serve entities within this niche, the company prides itself on fostering a culture that understands and respects the unique operational needs and values of its clients. Brotherhood Mutual is committed to delivering exceptional service and maintaining strong ethical standards, ensuring that every interaction reflects its professional branding and company priorities. With its corporate office located in Fort Wayne, Indiana, the company embraces a diverse and inclusive workplace that supports both employee growth and community engagement through various events and initiatives.

The role of Employee Services Associate (Safety & Guest Relations) at Brotherhood Mutual Insurance Company is a part-time, non-exempt position within the Human Resources department. Situated at the corporate office, this position is pivotal in delivering a professional and positive experience related to employee services including guest reception, conference support, food services, and overall safety protocols. The individual in this role will act as the face of the company to guests and ensure corporate standards for branding and professionalism are consistently upheld.

This role entails a multifaceted approach to administrative and operational duties. The Employee Services Associate is responsible for maintaining compliance with corporate policies, health and safety standards such as HACCP and Board of Health regulations, and supporting corporate visitor protocols and security activities. This includes monitoring security cameras, identifying and documenting incidents, and promptly communicating any concerns to management. Additionally, the associate provides administrative support for various company events and initiatives, coordinating meal and beverage services as well as managing equipment and software systems including point-of-sale and visitor management systems.

The position demands a strong ability to communicate effectively with employees, visitors, vendors, and management. The associate must operate with a high level of confidentiality and be physically capable of standing for extended periods and lifting up to 40 pounds. The job also requires flexibility to work outside normal office hours when necessary, including early mornings, evenings, and weekends. The role includes training and licensing requirements for operating corporate equipment and transit vehicles, ensuring safety and adherence to company protocols.

In delivering these services, the Employee Services Associate contributes significantly to the smooth operation of the corporate office environment, ensuring that employees and guests have positive, professional experiences. The associate supports and enforces the company’s values, promotes a safe and welcoming environment, and assists in diverse projects that enhance employee services and organizational culture. With up to one year of relevant experience preferred, and familiarity with conflict management and de-escalation techniques desired, this position suits individuals committed to excellence in customer service within a corporate setting. The role also offers opportunities for developing administrative skills and contributing to a collaborative team atmosphere focused on health, safety, and hospitality excellence.