Emergency Patient Care Coordinator

BluePearl Pet Hospital in Oak Creek, WI, is a leading emergency and specialty veterinary hospital that provides high-quality care to pets in need of urgent and specialized medical attention. As part of the Mars Veterinary Health network, BluePearl is committed to advancing pet health through innovative treatment and compassionate care. This state-of-the-art facility is equipped with cutting-edge technology and staffed by experienced veterinary professionals dedicated to delivering exceptional service and outcomes for patients and their owners. BluePearl fosters a supportive and family-like culture that values continuous learning, professional development, and employee well-being. The hospital offers extensive resources including BluePearl University for training, access to thousands of medical journals, and robust talent development programs to cultivate leadership within the team.

The Patient Care Coordinator role at BluePearl Pet Hospital is a crucial position designed to ensure seamless communication and patient flow between the front and back areas of the hospital. This role involves managing client interactions, supporting clinical teams, and coordinating the movement of patients through multiple specialties. As a Patient Care Coordinator, you will be responsible for monitoring clients in the waiting and exam rooms, providing updates on patient status and wait times, and assisting with refreshments and informational materials. You will serve as a liaison between the customer service representatives and clinical staff, helping to reduce wait times and enhance the overall client experience. This role also involves triaging medical phone calls, coordinating communications between clients and doctors, and performing follow-up calls after emergency room visits to ensure satisfaction and continuity of care.

This position requires evening, rotating weekend, and holiday availability to meet the scheduling demands of an emergency and specialty hospital environment. Candidates must have at least two years of experience in specialty or emergency veterinary medicine and hold certification as a Certified Veterinary Technician (CVT). This demanding but rewarding role offers the opportunity to work alongside dedicated professionals in a fast-paced setting while contributing directly to the quality of life of patients and their families. BluePearl supports its employees with competitive benefits including medical, dental, vision, and life insurance options, parental leave, flexible work schedules, 401k planning, paid time off, and access to regional social work support for maintaining a healthy work-life balance. Applicants must have unrestricted authorization to work in the U.S. as visa sponsorship is not available for this position. BluePearl proudly promotes diversity and is committed to creating an inclusive work environment where all team members are respected and empowered to succeed.