Embers Cocktail Server

Gaylord Hotels, a proud member of Marriott International, is renowned for its exceptional meeting and event spaces, as well as its uniquely immersive guest experiences. As part of a global hospitality leader, Gaylord Hotels offer employees more than just traditional hotel roles; they provide opportunities for career growth, creative engagement, and a supportive environment where diversity and inclusion are prioritized. With a firm commitment to equal employment opportunities, Gaylord is devoted to fostering a workplace culture that celebrates the unique talents and backgrounds of its associates. This dedication extends to offering a comprehensive benefits package aimed at supporting the wellbeing, career development, and work-life balance of its team members.

The Guest Service Expert position at Gaylord Hotels represents a pivotal role in delivering the kind of memorable and unique guest experiences that the brand is known for. This role goes beyond simply serving food and drinks; it involves creating an engaging atmosphere where every guest interaction is part of a larger, enjoyable experience. Guest Service Experts are the frontline team members who ensure that every aspect of the guest's meal is flawless—from setting tables and coordinating with kitchen staff to engaging warmly with guests and maintaining clean, organized work areas. This position demands a proactive, hands-on approach to tasks that include moving, lifting, and managing the physical environment to the highest standards of safety and professionalism.

Successful Guest Service Experts understand the importance of upholding Marriott's stringent quality standards and operational policies. They maintain a professional appearance and communication style at all times, creating an inviting and hospitable environment that reflects the brand's commitment to excellence. The role requires physical stamina and agility as employees will be on their feet for extended periods, often maneuvering in environments that may be uneven or slippery. Attention to detail, customer interaction skills, and the ability to multitask are crucial for ensuring a smooth dining experience.

This position is ideal for individuals seeking to start or advance a career in hospitality with a company that values its associates and invests in their growth. While prior experience is not strictly required, having a high school diploma or G.E.D. is preferred. Guest Service Experts operate without supervisory responsibilities but play an essential role in supporting the broader team dynamic and contributing to the hotel’s reputation for exceptional service. Working at Gaylord Hotels provides the opportunity to work within a network of diverse brands and a supportive community that encourages employees to be their best selves while delivering extraordinary guest experiences.