Embassy Suites Cincinnati Rivercenter Covington - Front Desk Agent
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k plan
Job Description
Embassy Suites by Hilton Cincinnati RiverCenter is a distinguished hotel located on the scenic banks of the Ohio River in Covington, Kentucky. Just a short two-minute drive from downtown Cincinnati, this hotel offers an ideal blend of convenience and comfort for guests visiting the vibrant Cincinnati metropolitan area. Embassy Suites by Hilton Cincinnati RiverCenter is perfectly situated near prominent attractions such as Paul Brown Stadium, US Bank Arena, Duke Energy Convention Center, and the Aronoff Center for the Arts. Additionally, it offers easy access to Jack Casino and the Northern Kentucky Convention Center, as well as major highways I-71 and I-75, providing seamless connectivity for business travelers and tourists alike.
The hotel features 227 spacious two-room suites, each with a private bedroom and a separate living area, allowing guests to experience a home-away-from-home environment. Guests can enjoy a daily free made-to-order breakfast and relax in the open-air atrium during the Evening Reception with drinks and snacks while enjoying spectacular views of the Cincinnati skyline. Embassy Suites by Hilton Cincinnati RiverCenter is also well-equipped to host various events, including riverfront meetings and elegant wedding receptions, offering over 8,000 square feet of flexible event space including meeting rooms and a ballroom with panoramic city views.
As a Front Desk Agent at Embassy Suites by Hilton Cincinnati RiverCenter, you will be the face of the hotel and the ultimate ambassador for guest experience. Your primary responsibility is to deliver exceptional service from the moment guests arrive until they depart, ensuring their stay is as seamless and enjoyable as possible. This role is essential for creating lasting positive impressions by mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You will play a critical role in juggling reservations, handling guest requests, and resolving any challenges efficiently and professionally.
The Front Desk Agent position is a dynamic and fast-paced role that requires excellent communication skills, quick problem-solving abilities, and multitasking prowess. You will be expected to maintain a high level of organization, manage various tasks simultaneously, and work closely with other hotel departments to ensure guest satisfaction. This role is ideal for individuals who thrive in a hospitality environment and are passionate about making guests feel valued and appreciated.
This position offers an exciting opportunity to be part of a renowned hotel brand that values quality service and guest satisfaction. After an initial waiting period, full-time employees are eligible for a comprehensive benefits package that includes medical, dental, vision coverage, and more. The hotel also offers daily pay, short-term and long-term disability income, paid time off, employee assistance programs, and a 401k retirement plan, making it an attractive employment opportunity. If you are enthusiastic about delivering outstanding guest service and want to contribute to a memorable guest experience, this role will allow you to shine and grow within a respected hospitality company.
The hotel features 227 spacious two-room suites, each with a private bedroom and a separate living area, allowing guests to experience a home-away-from-home environment. Guests can enjoy a daily free made-to-order breakfast and relax in the open-air atrium during the Evening Reception with drinks and snacks while enjoying spectacular views of the Cincinnati skyline. Embassy Suites by Hilton Cincinnati RiverCenter is also well-equipped to host various events, including riverfront meetings and elegant wedding receptions, offering over 8,000 square feet of flexible event space including meeting rooms and a ballroom with panoramic city views.
As a Front Desk Agent at Embassy Suites by Hilton Cincinnati RiverCenter, you will be the face of the hotel and the ultimate ambassador for guest experience. Your primary responsibility is to deliver exceptional service from the moment guests arrive until they depart, ensuring their stay is as seamless and enjoyable as possible. This role is essential for creating lasting positive impressions by mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You will play a critical role in juggling reservations, handling guest requests, and resolving any challenges efficiently and professionally.
The Front Desk Agent position is a dynamic and fast-paced role that requires excellent communication skills, quick problem-solving abilities, and multitasking prowess. You will be expected to maintain a high level of organization, manage various tasks simultaneously, and work closely with other hotel departments to ensure guest satisfaction. This role is ideal for individuals who thrive in a hospitality environment and are passionate about making guests feel valued and appreciated.
This position offers an exciting opportunity to be part of a renowned hotel brand that values quality service and guest satisfaction. After an initial waiting period, full-time employees are eligible for a comprehensive benefits package that includes medical, dental, vision coverage, and more. The hotel also offers daily pay, short-term and long-term disability income, paid time off, employee assistance programs, and a 401k retirement plan, making it an attractive employment opportunity. If you are enthusiastic about delivering outstanding guest service and want to contribute to a memorable guest experience, this role will allow you to shine and grow within a respected hospitality company.
Job Requirements
- high school diploma or equivalent
- prior experience in hospitality preferred
- knowledge of hotel software systems
- basic computer skills
- excellent interpersonal skills
- ability to work in shifts
- strong organizational skills
Job Qualifications
- high school diploma or equivalent
- experience in a hotel or related field preferred
- familiarity with hotel management software
- proficiency with Microsoft Office suite
- excellent communication skills
- strong problem-solving abilities
- ability to multitask in a fast-paced environment
Job Duties
- provide warm and friendly guest service
- manage guest check-ins and check-outs efficiently
- handle guest inquiries and requests promptly
- coordinate with hotel staff to ensure smooth operations
- manage reservations and maintain accurate records
- resolve guest complaints and issues quickly
- maintain front desk area and appearance
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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