Embassy Suites Amarillo Downtown - Front Desk Supervisor

The Suite Stays hotel, located beside the Amarillo Civic Center in downtown Amarillo, is a premier lodging establishment dedicated to providing exceptional guest experiences in a prime urban location. Our two-room suites offer guests spacious and comfortable accommodations while being conveniently close to popular attractions like the Cadillac Ranch and Amarillo Botanical Gardens, both within a 15-minute drive. The hotel is well-equipped with numerous amenities including an indoor pool, dry sauna, fitness center, and versatile event spaces capable of hosting up to 1,000 guests. Guests can also enjoy a complimentary made-to-order breakfast each morning and an evening reception featuring free refreshments. At Suite Stays, we pride ourselves not only on the amenities but also on delivering the highest level of guest service in the area, supported by a team-oriented and collaborative work environment that makes every employee feel valued and part of a family.

We are currently seeking a dynamic and dedicated Front Desk Supervisor to join our growing team. This role is critical to the guest experience, as the Front Desk Supervisor acts as the heartbeat of hospitality throughout the hotel. The candidate will lead the front desk team with enthusiasm and professionalism, ensuring that every guest is greeted warmly and that check-in and check-out procedures are handled smoothly and efficiently. The supervisor will manage reservations, VIP requests, and all guest inquiries with care and attention, positioning the hotel as a welcoming environment where guests feel appreciated and important.

In addition to overseeing daily front desk operations, the Front Desk Supervisor will be responsible for maintaining accurate logs, managing communications including messages and package tracking, and ensuring that all operational details meet the hotel's high standards. This individual will also play a key role in revenue management by monitoring room rates, special packages, and promotional offers, aiming to maximize room revenue while delivering great value to guests. Leadership responsibilities include building and nurturing a strong and communicative team, providing thorough training for new associates, and resolving guest concerns or any workplace issues promptly and effectively. Upholding safety regulations and maintaining quality standards within the front desk operations is also a vital part of this role.

The ideal candidate for this position will be passionate about hospitality, skilled in problem-solving, and able to lead by example. If you thrive in a fast-paced environment and enjoy transforming routine interactions into memorable moments for guests, we invite you to apply. This full-time position offers a competitive benefits package including daily pay options, medical, dental and vision insurance, disability income coverage, life and AD&D insurance, paid time off, employee assistance programs, and a 401k retirement plan. Join Suite Stays and become part of a team that celebrates success, fosters growth, and values every member as part of our family.