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Embassy Suites Amarillo Downtown - Front Desk Supervisor
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Day Shifts
Benefits
Daily Pay
Medical insurance
Dental Insurance
vision coverage
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
The Suite Stays hotel, located beside the Amarillo Civic Center in downtown Amarillo, is a premier lodging establishment dedicated to providing exceptional guest experiences in a prime urban location. Our two-room suites offer guests spacious and comfortable accommodations while being conveniently close to popular attractions like the Cadillac Ranch and Amarillo Botanical Gardens, both within a 15-minute drive. The hotel is well-equipped with numerous amenities including an indoor pool, dry sauna, fitness center, and versatile event spaces capable of hosting up to 1,000 guests. Guests can also enjoy a complimentary made-to-order breakfast each morning and an evening reception featuring free... Show More
Job Requirements
- High school diploma or equivalent
- At least 2 to 3 years of progressive experience in a hotel or related field
- Previous supervisory experience preferred
- Must have a valid driver's license
- Compliance with certification requirements including Food Handlers, Alcohol Awareness, CPR, and First Aid
Job Qualifications
- High school diploma or equivalent
- At least 2 to 3 years of progressive experience in a hotel or related field
- Previous supervisory experience preferred
- Valid driver's license
- Knowledge of hospitality software and front desk procedures
- Strong leadership and communication skills
Job Duties
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free
- Handle reservations, VIP requests, and guest inquiries promptly and courteously
- Manage daily front desk operations including logging activities, handling messages, and tracking packages
- Monitor room rates, packages, and promotions to optimize revenue
- Lead, train, and motivate the front desk team to deliver exceptional service
- Address guest concerns and resolve workplace issues efficiently
- Ensure compliance with safety standards and hotel policies
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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