Element Santa Clara - Front Desk Agent

Our Hotel Inspired by Westin Hotels & Resorts, Element Hotels is a distinguished hospitality brand that champions well-being through carefully curated, nature-inspired environments. This innovative hotel chain is thoughtfully designed with sustainable practices and exceptional use of space to provide guests with a unique and refreshing experience. The flowing layouts of our guest rooms allow versatile use, maximizing comfort and functionality, akin to smart urban residences. Guests awaken to a signature Rise complimentary breakfast featuring a Chobani yogurt station, gourmet pastries, a rotating menu of nutritious and indulgent freshly-made options, and locally sourced gourmet espresso, ensuring a delightful start to their day.

Element Hotels is proud to be part of Evolution Hospitality, the lifestyle vertical within Aimbridge Hospitality. Evolution Hospitality specializes in creating distinct lifestyle experiences across a curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, alongside exceptional restaurants, bars, and lounges spread throughout North America. The company places equal importance on culture and results, valuing honesty, humility, intellect, and ability. Team members at Evolution Hospitality commit to personal and professional growth, fostering a world-class environment where brilliant and compassionate individuals thrive together.

We are currently seeking a Front Desk Agent to join our dynamic team. The Front Desk Agent is essential in representing our hotel brand and elevating the guest experience. This role is centered on providing warm welcomes, seamless check-in and check-out processes, and ensuring every interaction with guests is positive and memorable. As the face of the hotel, the Front Desk Agent must combine exceptional customer service skills with efficient organizational abilities.

Key responsibilities include managing guest inquiries, handling reservations, coordinating with various departments, and addressing any challenges swiftly to maintain smooth operations. The ideal candidate will be adept at multitasking, demonstrating excellent communication skills, and possessing a proactive approach to problem-solving. Familiarity with hotel management software and the Microsoft Office suite is preferred, alongside previous experience in hospitality or a related field.

Employment type for this position includes full-time opportunities, with eligibility for a competitive benefits package after an initial waiting period. These benefits include medical, dental, and vision coverage, disability insurance, paid time off, employee assistance programs, and a 401k retirement plan. Additionally, the hotel offers a Daily Pay option, providing added financial flexibility.

Joining Element Hotels as a Front Desk Agent offers a unique opportunity to be part of a forward-thinking hospitality brand committed to sustainability, guest satisfaction, and employee growth. If you are passionate about hospitality and thrive in a fast-paced, guest-centric environment, we invite you to apply and become a key contributor to our continued success.