EL Cashier – EPL 3458 Newport Beach – Bristol (Newport Beach, CA)
Job Overview
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
flexible schedules
Training and Development
Career advancement opportunities
Job Description
WKS and El Pollo Loco represent well-established restaurant brands known for their dedication to quality food and exceptional customer service. These companies emphasize maintaining a friendly and engaging atmosphere for guests while ensuring operational efficiency and upholding high standards for cleanliness and food safety. WKS and El Pollo Loco are committed to fostering a workplace culture characterized by integrity, loyalty, winning, service, and teamwork - core values that guide every aspect of the business and employee performance.
The role of Cashier within WKS and El Pollo Loco is vital to delivering an outstanding dining experience by interacting directly with customers and managing order processing tasks accurately and efficiently. This position entails responsibilities beyond cash handling, including supporting restaurant operations by maintaining cleanliness, adhering to food safety requirements, and facilitating effective communication and cooperation among team members. Employed typically on a part-time or full-time basis, the Cashier must embody a positive attitude and a high level of professionalism, ensuring that the brand's reputation remains strong through consistent execution of customer service standards. While prior experience is beneficial, this role is structured to welcome candidates willing to learn and grow within a fast-paced, team-oriented environment.
As the frontline representative of WKS and El Pollo Loco, the Cashier plays a crucial part in customer satisfaction by accurately taking orders, handling various payment methods, and addressing guest inquiries or concerns promptly. Additionally, the position requires careful cash management, including balancing tills and following established policies to safeguard company assets. The Cashier also contributes to the overall cleanliness and organization of the restaurant, helping with restocking, cleaning duties, and compliance with safety and sanitation protocols.
The physical and cognitive demands of the role require standing and moving during most of the shift, routine lifting of supplies, and the ability to manage multiple tasks seamlessly in a dynamic environment. Adapting to changing business needs and maintaining focus under pressure are indispensable skills for success in this position. Candidates must also demonstrate competencies in basic cash handling, communication, and customer service.
Overall, the Cashier position at WKS and El Pollo Loco offers an excellent opportunity for individuals seeking to develop their skills in the restaurant industry, with the chance to advance through demonstrated performance and alignment with company values. The supportive team environment and commitment to operational excellence create a rewarding work setting where employees can thrive and contribute meaningfully to the guest experience.
The role of Cashier within WKS and El Pollo Loco is vital to delivering an outstanding dining experience by interacting directly with customers and managing order processing tasks accurately and efficiently. This position entails responsibilities beyond cash handling, including supporting restaurant operations by maintaining cleanliness, adhering to food safety requirements, and facilitating effective communication and cooperation among team members. Employed typically on a part-time or full-time basis, the Cashier must embody a positive attitude and a high level of professionalism, ensuring that the brand's reputation remains strong through consistent execution of customer service standards. While prior experience is beneficial, this role is structured to welcome candidates willing to learn and grow within a fast-paced, team-oriented environment.
As the frontline representative of WKS and El Pollo Loco, the Cashier plays a crucial part in customer satisfaction by accurately taking orders, handling various payment methods, and addressing guest inquiries or concerns promptly. Additionally, the position requires careful cash management, including balancing tills and following established policies to safeguard company assets. The Cashier also contributes to the overall cleanliness and organization of the restaurant, helping with restocking, cleaning duties, and compliance with safety and sanitation protocols.
The physical and cognitive demands of the role require standing and moving during most of the shift, routine lifting of supplies, and the ability to manage multiple tasks seamlessly in a dynamic environment. Adapting to changing business needs and maintaining focus under pressure are indispensable skills for success in this position. Candidates must also demonstrate competencies in basic cash handling, communication, and customer service.
Overall, the Cashier position at WKS and El Pollo Loco offers an excellent opportunity for individuals seeking to develop their skills in the restaurant industry, with the chance to advance through demonstrated performance and alignment with company values. The supportive team environment and commitment to operational excellence create a rewarding work setting where employees can thrive and contribute meaningfully to the guest experience.
Job Requirements
- No prior experience required
- must meet minimum age requirements as defined by state law
- ability to stand and walk for extended periods
- physical ability to lift and carry items ranging from 0 to 75 pounds
- ability to reach, bend, stoop, grip, and handle products or equipment
- ability to operate POS systems, headsets, and front-counter equipment as permitted by law
- flexible availability including nights, weekends, and holidays
- reliable transportation
- adherence to company policies and food safety standards
- ability to maintain regular and predictable attendance
Job Qualifications
- High school diploma or equivalent preferred
- basic communication and customer service skills
- basic cash handling and POS experience preferred
- ability to work flexible hours including evenings, weekends, and holidays
- ability to maintain professional communication and composure
- strong attention to detail and accuracy in order processing and cash handling
- ability to follow verbal and written instructions accurately
- ability to adapt to a fast-paced work environment
- reliable transportation and willingness to assist nearby locations as needed
Job Duties
- Model WKS values by demonstrating integrity, loyalty, winning, service, and teamwork
- maintain a positive, respectful, and cooperative attitude with customers and team members
- accurately take customer orders using the POS system and ensure proper menu item handling
- package food items according to standards and verify order accuracy
- maintain cleanliness of front counter, beverage station, dining room, and restrooms
- restock cups, condiments, napkins, straws, lids, and other supplies
- assist with opening and closing duties including cleaning equipment and organizing work areas
- follow food safety, sanitation, and temperature control requirements
- provide friendly, prompt, and accurate service to every customer
- greet customers, answer menu questions, and handle special requests
- resolve basic customer concerns or escalate issues
- accurately process cash, credit, and mobile payments using the POS system
- safeguard cash handling by following company policies
- ensure proper balancing of tills and report discrepancies
- follow all company policies, procedures, and safety guidelines
- comply with food safety, sanitation, and health regulations
- report concerns involving harassment, discrimination, wage and hour issues, bullying, workplace violence, or safety hazards promptly
Job Criteria
Experience
No experience required
Job Location
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