EL Assistant Manager

El Pollo Loco is a renowned fast-casual restaurant chain specializing in flame-grilled chicken and Mexican-inspired cuisine. Known for its fresh ingredients and commitment to quality, the company operates numerous locations across the United States, serving millions of customers annually. As a leader in the fast-food industry, El Pollo Loco emphasizes a culture of teamwork, customer satisfaction, and operational excellence. The company takes pride in maintaining high standards in food safety, cleanliness, and guest experience, fostering a welcoming atmosphere for both employees and patrons. El Pollo Loco is committed to diversity, equal employment opportunity, and providing a harassment-free work environment for all its employees and customers.

The Shift Leader role at El Pollo Loco is a pivotal position responsible for managing assigned shifts within the restaurant, directly contributing to sales and profit objectives while ensuring top-tier guest satisfaction and compliance with company policies and procedures. This position reports directly to the General Manager and serves as a key part of the management team. The Shift Leader oversees restaurant operations during their shift, ensuring that all menu items are prepared and presented correctly, in a clean and safe manner consistent with established standards. They effectively manage quality, service, cleanliness (QSC) standards, and cost controls to maintain operational efficiency.

In addition to operational management, the Shift Leader plays a crucial role in employee training and development. They supervise team members, implement development plans, and assist in recruitment efforts by making hiring recommendations. The role also involves handling administrative duties such as posting invoices, conducting inventories, managing schedules, and ensuring proper documentation and compliance with timekeeping procedures. The Shift Leader is responsible for enforcing safety and security protocols, managing cash and inventory accountability, and handling customer complaints to ensure exceptional guest service. This role requires flexibility, strong leadership skills, and the ability to work under pressure during busy restaurant hours.

Pay for this position ranges from $20.00 to $30.00 per hour, with earnings influenced by factors including restaurant brand, experience, education, location, hours worked, and overtime eligibility. This full-time role is essential in maintaining the high standards El Pollo Loco is known for, ensuring each shift runs smoothly and customers leave satisfied. Candidates for this role should be prepared for physical demands such as extensive standing, exposure to varying temperatures, and the ability to lift up to 40 pounds. Overall, the Shift Leader position offers an exciting opportunity to grow within a dynamic restaurant environment, develop leadership and operational skills, and be part of a respected company dedicated to quality and customer service.