Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $20.00 - $30.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Employee assistance program
performance bonuses
Job Description
El Pollo Loco is a leading restaurant chain specializing in delicious flame-grilled chicken, operated across many locations with a focus on quality food and excellent customer service. Known for its fresh ingredients and vibrant, family-friendly dining atmosphere, El Pollo Loco combines a casual dining experience with fast, efficient service. The company values teamwork, customer satisfaction, and community involvement, making it a respected name in the casual dining industry. As an established business, El Pollo Loco offers employment opportunities that range from entry-level crew positions up to management roles, catering to individuals who are passionate about hospitality and restaurant operations.
The Shift Leader position at El Pollo Loco is an essential management role responsible for overseeing an assigned shift at one of their restaurant locations. This role is vital in ensuring that the restaurant meets its sales and profit targets while delivering an exceptional guest experience. Reporting directly to the General Manager, the Shift Leader takes the helm during their shift to manage daily operations, ensure compliance with established procedures and standards, and lead their team in providing excellent service and high-quality food.
This position demands a hands-on leader who can balance operational responsibilities with team management. The Shift Leader ensures that all menu items are prepared accurately and served in a clean, safe, and sanitary environment following El Pollo Loco's guidelines. They play a critical part in maintaining quality, safety, sanitation, and cost control standards throughout their shift. The role also involves training and developing employees, overseeing shift activities such as opening and closing the restaurant, handling customer concerns effectively, and supporting administrative duties.
El Pollo Loco offers a competitive pay range between $20.00 and $30.00 per hour, with actual earnings influenced by factors such as experience, education, location, and hours worked, including potential overtime pay. This role requires a flexible individual capable of working irregular hours and managing stress during busy periods while maintaining a high level of professionalism and guest satisfaction.
Overall, the Shift Leader plays a crucial role in supporting the General Manager in recruitment, inventory management, administrative tasks, and enforcing safety and security policies. Candidates who join El Pollo Loco in this role commit to fostering an inclusive and harassment-free workplace, reflecting the company’s commitment to Equal Employment Opportunity. This is an excellent opportunity for individuals excited about advancing their restaurant management career with a well-known brand dedicated to quality and community values.
The Shift Leader position at El Pollo Loco is an essential management role responsible for overseeing an assigned shift at one of their restaurant locations. This role is vital in ensuring that the restaurant meets its sales and profit targets while delivering an exceptional guest experience. Reporting directly to the General Manager, the Shift Leader takes the helm during their shift to manage daily operations, ensure compliance with established procedures and standards, and lead their team in providing excellent service and high-quality food.
This position demands a hands-on leader who can balance operational responsibilities with team management. The Shift Leader ensures that all menu items are prepared accurately and served in a clean, safe, and sanitary environment following El Pollo Loco's guidelines. They play a critical part in maintaining quality, safety, sanitation, and cost control standards throughout their shift. The role also involves training and developing employees, overseeing shift activities such as opening and closing the restaurant, handling customer concerns effectively, and supporting administrative duties.
El Pollo Loco offers a competitive pay range between $20.00 and $30.00 per hour, with actual earnings influenced by factors such as experience, education, location, and hours worked, including potential overtime pay. This role requires a flexible individual capable of working irregular hours and managing stress during busy periods while maintaining a high level of professionalism and guest satisfaction.
Overall, the Shift Leader plays a crucial role in supporting the General Manager in recruitment, inventory management, administrative tasks, and enforcing safety and security policies. Candidates who join El Pollo Loco in this role commit to fostering an inclusive and harassment-free workplace, reflecting the company’s commitment to Equal Employment Opportunity. This is an excellent opportunity for individuals excited about advancing their restaurant management career with a well-known brand dedicated to quality and community values.
Job Requirements
- Be at least 18 years old
- Must possess a high school degree or equivalent
- Be able to speak, read and write English
- Must have use of personal car
- valid driver's license
- Meet state, county, or municipal regulation pertaining to health and food handling
- Must possess basic computer and math skills, including understanding of units of measurement
- Must possess at least one year experience in the hospitality industry, or proven performance for three months as an El Pollo Loco Shift Leader
Job Qualifications
- High school diploma or equivalent
- Strong leadership and interpersonal skills
- Proven ability to manage restaurant operations and meet sales targets
- Excellent communication and problem-solving abilities
- Experience in training and developing employees
- Knowledge of health, safety, and sanitation regulations
- Basic computer and math skills
- Ability to work flexible hours including evenings and weekends
Job Duties
- Ensures restaurant operations comply with El Pollo Loco procedures and standards during assigned shift
- Ensures all menu items are prepared, portioned, and presented correctly in a clean, safe, and sanitary manner according to all established procedures and standards
- Ensures QSC standards and cost controls are followed, through effective shift management
- Ensures the restaurant is in full compliance with appropriate local, state, and federal regulations governing health, sanitation, work hours, age restrictions, and safety, during his/her shift
- Implements new products, programs and procedures according to company expectations, at the direction of the General Manager
- Trains and develops employees
- Oversees and implements development plans set forth by the General Manager
- Opens and closes the restaurant according to El Pollo Loco procedures and standards
- Responds to customer complaints and provides guidance to employees to ensure exceptional guest service
- Informs General Manager or District Manager of significant guest complaints
- At the direction of the General Manager, places and receives orders with vendors and manages delivery exceptions
- Makes recruitment and selection recommendations to the General Manager for the hiring of crewmembers
- Performs administrative tasks as assigned by the General Manager, such as posting invoices, conducting inventory, opening and closing administration, logging repairs and maintenance
- May assist in writing crewmember schedules
- Supervises crewmembers to follow all safety & security programs and procedures during assigned shift, to ensure the safety of restaurant employees and guests
- Conducts employee meetings as assigned
- Reports employee issues to the General Manager, District Manager, or Human Resources Manager, as appropriate
- At the direction of the General Manager, takes corrective disciplinary action up to dismissing an employee from a shift and recommending termination
- Participates in personnel administration such as maintaining records as well as documentations, and following timekeeping procedures, as directed by the General Manager
- Accounts for all company funds and inventory on assigned shifts, and ensures that cash handling, banking, and security procedures are in effect
- Effectively implements WKS-El Pollo Loco's commitment to Equal Employment Opportunity without regard for age, race, religion, national origin, veteran status or disability and ensures a harassment free work environment for all employees and guests of the restaurant during their shift
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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