Ecommerce Process Improvement Manager

Ballard House is a founder-led ecommerce company based in Ypsilanti, MI, specializing in scaling Amazon operations for established brands through a comprehensive in-house logistics, content creation, and advertising infrastructure. Founded in 2017, Ballard House initially started as an Amazon reseller and transitioned to brand partnerships in 2023. Today, the company manages a portfolio of significant eight and nine-figure brand partnerships, demonstrating its commitment to operational excellence and innovation within the ecommerce industry. The company culture emphasizes a high-trust, high-performance environment favored by operators who thrive in fast-paced settings, where teamwork and a drama-free workplace are essential. Employees at Ballard House benefit from daily collaboration with founders and leadership, gaining valuable tools and training to enhance their growth in ecommerce and operational roles. A key aspect of Ballard House’s identity lies in its core values: Unimpeachable Character, Open and Honest communication, Playing to Win, and Always Moving Forward with relentless positivity. These values are integral to decision-making and everyday interactions within the company, fostering a respectful and dynamic workplace.

The Ecommerce Process Improvement Manager role at Ballard House is a full-time, exempt position operating primarily on a hybrid basis in Ypsilanti, MI, offering a competitive salary range of $60,000–$80,000 per year. This position is focused on reducing workflow friction and developing clear, detailed documentation across multiple verticals including content creation, advertising, account management, supply chain, and warehouse operations. Unlike traditional people manager roles, this position emphasizes meticulous process optimization, comprehensive documentation, and strategic collaboration with senior leadership to enhance operational efficiencies. The responsibilities include mapping current workflows, owning the quality and accuracy of the company's knowledge base and SOP library, and facilitating training to ensure adherence to updated processes. The Manager will also maintain project management tools like ClickUp and develop data standardization through Google Sheets and scripts. Furthermore, a key innovation area involves identifying repetitive tasks suitable for AI or no-code automations, positioning this role at the cutting edge of ecommerce operational enhancements. The ideal candidate will excel as a step-by-step thinker who enjoys incremental improvements, is comfortable with deep engagement in workflows and documentation, and is eager to gain expertise in the implementation of AI systems tailored to small business needs. This role requires exceptional organizational skills, a strong analytical mindset capable of transforming complex, messy processes into clear, repeatable workflows, and excellent communication abilities to keep teams aligned and focused.