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Dunkin Senior Assistant Manager

Job Overview

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Employment Type

Full-time
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Benefits

competitive pay
Tips
healthcare
Discounted college degree program
Career Development
Free coffee/meal discounts
Discounts on merch
Paid Time Off

Job Description

May Brands Dunkin is a well-established franchisee of the popular Dunkin' Donuts and Baskin-Robbins brands, operating with a strong commitment to putting people first. This organization has cultivated a culture that promotes employee growth both as individuals and as part of the company team. Renowned for its emphasis on fostering a supportive and inclusive work environment, May Brands Dunkin offers employees numerous opportunities for career development, learning, and advancement through programs such as May Brands Academy. Employees benefit from competitive pay coupled with tips, healthcare options, paid time off, and additional incentives including discounts on meals, merchandise, and tuition support through a partnership with Southern New Hampshire University. This dynamic working atmosphere encourages team members to thrive while supporting the operational and guest service standards of the Dunkin' and Baskin-Robbins brands.

The Senior Assistant Manager role at May Brands Dunkin is a pivotal position crucial to the restaurant's success. The individual in this role is expected to demonstrate exceptional work ethic and leverage extensive training to support the Restaurant Manager directly. They act as a trusted second-in-command, stepping in for the Manager during their absence, ensuring seamless restaurant operations and leadership continuity. This position is designed for someone who enjoys motivating and developing their team members, providing excellent guest experiences, and maintaining high standards of cleanliness and organization within a fast-paced environment. The Senior Assistant Manager must exhibit sharp decision-making skills and capable leadership to handle overall operations effectively, all while fostering a positive and energetic workplace. This role provides a career rich in learning opportunities and a chance to grow professionally within a supportive franchise operation. The Senior Assistant Manager works closely with the management team and staff to uphold brand values and deliver outstanding service every day.

Job Requirements

  • High school diploma or equivalent
  • leadership experience in restaurant or hospitality environment
  • strong decision-making skills
  • excellent communication skills
  • ability to work in fast-paced settings
  • customer service focus
  • ability to train staff effectively

Job Qualifications

  • High school diploma or equivalent
  • prior experience in a leadership role within the restaurant or hospitality industry
  • strong leadership and decision-making skills
  • excellent interpersonal and communication abilities
  • ability to work in a fast-paced environment
  • proven ability to train and motivate staff
  • commitment to delivering outstanding customer service

Job Duties

  • Support the Restaurant Manager in daily operations
  • stand in for the Restaurant Manager in their absence
  • lead and motivate the team to deliver exceptional guest experiences
  • maintain restaurant cleanliness and organization according to brand standards
  • effectively train and develop new and existing team members
  • make operational decisions to ensure smooth running of the restaurant
  • foster a positive and engaging work environment

Job Criteria

Experience

Expert Level (7+ years)


Job Location

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