Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $16.76 - $35.10
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Benefits
Employer-paid medical insurance
Dental Insurance
Vision Insurance
Life insurance
Paid Time Off
Job Description
Emerald Queen Casino is a renowned gaming and entertainment establishment owned and operated by the Puyallup Tribe. Recognized for its vibrant casino atmosphere and commitment to excellent guest experiences, the casino offers a diverse range of gaming options and a dynamic work environment. With a strong dedication to cultural values and community engagement, Emerald Queen Casino combines traditional tribal hospitality with modern casino operations to create a unique and appealing destination for its patrons. The casino emphasizes creating a safe, inclusive, and engaging workplace for its employees while adhering to all regulatory standards and gaming industry best practices. It operates under strict governance as regulated by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission, ensuring compliance and security are maintained at the highest level.
The Dual Rate Dealer/Floor Supervisor position at Emerald Queen Casino holds a pivotal role by working in a dual capacity to provide superior guest service and uphold the casino's standards. This full-time opportunity is designed for candidates with unique skills in both dealing table games and supervising floor activities. Starting at $16.76 per hour plus tips and progressing up to $35.10 per hour with a dual rate system after a successful orientation period, this role offers a competitive salary structure and comprehensive benefits package including employer-paid medical, dental, vision, and life insurance, reinforcing the casino’s commitment to employee wellbeing.
In this dynamic role, candidates will function as both a Table Games Dealer and Floor Supervisor. As a dealer, responsibilities include greeting casino patrons, handling monetary transactions such as buy-ins and payouts, and dealing various table games in accordance with established department policies and procedures. Communication with managers and fellow staff members is crucial to ensure smooth operations, accuracy in chip and credit handling, and adherence to gaming regulations.
Simultaneously, as a Floor Supervisor, the role involves overseeing game activities, managing customer interactions, safeguarding company assets, and resolving any irregularities or guest concerns promptly. Supervisors also issue critical equipment like playing cards and dice, track player activity, enforce casino rules, and rate player engagement to maintain game integrity and the casino’s high hospitality standards. Additional responsibilities may be assigned by the department manager, requiring flexibility and leadership.
Ideal candidates are expected to have at least two years of dealing experience and the ability to expertly manage and supervise multiple table games such as Blackjack, Roulette, and Craps. Proficiency with Windows PC and the Microsoft Office Suite is essential for operational efficiency and reporting duties. Candidates must demonstrate strong leadership qualities with potential for career growth within the casino, contributing to a positive workplace culture.
Physical requirements for this role include the ability to stand for periods exceeding eight hours and the tolerance of a smoke-filled environment common in casino settings. Attention to regulatory compliance is a must, including obtaining a Class III A gaming license as stipulated by tribal and state authorities. Prospective employees undergo pre-employment drug testing, with specific provisions regarding marijuana use in compliance with state laws, particularly where driving company vehicles is involved.
Training and certification requirements include completion of a dealer training school or equivalent casino-approved program, along with mandatory certifications in customer service, sexual harassment prevention, tips training, and TITLE 31 SARC. Emerald Queen Casino is an equal opportunity employer committed to diversity and Indian preference in hiring, reflecting the values and policies of the Puyallup Tribe.
In summary, the Dual Rate Dealer/Floor Supervisor position offers a challenging yet rewarding career path within one of the region’s premier casino venues. It provides competitive compensation, strong benefits, and opportunities to develop valuable skills in the gaming industry while being part of a supportive and culturally rich environment. Candidates interested in delivering excellent gaming experiences and advancing their careers in casino operations are encouraged to apply.
The Dual Rate Dealer/Floor Supervisor position at Emerald Queen Casino holds a pivotal role by working in a dual capacity to provide superior guest service and uphold the casino's standards. This full-time opportunity is designed for candidates with unique skills in both dealing table games and supervising floor activities. Starting at $16.76 per hour plus tips and progressing up to $35.10 per hour with a dual rate system after a successful orientation period, this role offers a competitive salary structure and comprehensive benefits package including employer-paid medical, dental, vision, and life insurance, reinforcing the casino’s commitment to employee wellbeing.
In this dynamic role, candidates will function as both a Table Games Dealer and Floor Supervisor. As a dealer, responsibilities include greeting casino patrons, handling monetary transactions such as buy-ins and payouts, and dealing various table games in accordance with established department policies and procedures. Communication with managers and fellow staff members is crucial to ensure smooth operations, accuracy in chip and credit handling, and adherence to gaming regulations.
Simultaneously, as a Floor Supervisor, the role involves overseeing game activities, managing customer interactions, safeguarding company assets, and resolving any irregularities or guest concerns promptly. Supervisors also issue critical equipment like playing cards and dice, track player activity, enforce casino rules, and rate player engagement to maintain game integrity and the casino’s high hospitality standards. Additional responsibilities may be assigned by the department manager, requiring flexibility and leadership.
Ideal candidates are expected to have at least two years of dealing experience and the ability to expertly manage and supervise multiple table games such as Blackjack, Roulette, and Craps. Proficiency with Windows PC and the Microsoft Office Suite is essential for operational efficiency and reporting duties. Candidates must demonstrate strong leadership qualities with potential for career growth within the casino, contributing to a positive workplace culture.
Physical requirements for this role include the ability to stand for periods exceeding eight hours and the tolerance of a smoke-filled environment common in casino settings. Attention to regulatory compliance is a must, including obtaining a Class III A gaming license as stipulated by tribal and state authorities. Prospective employees undergo pre-employment drug testing, with specific provisions regarding marijuana use in compliance with state laws, particularly where driving company vehicles is involved.
Training and certification requirements include completion of a dealer training school or equivalent casino-approved program, along with mandatory certifications in customer service, sexual harassment prevention, tips training, and TITLE 31 SARC. Emerald Queen Casino is an equal opportunity employer committed to diversity and Indian preference in hiring, reflecting the values and policies of the Puyallup Tribe.
In summary, the Dual Rate Dealer/Floor Supervisor position offers a challenging yet rewarding career path within one of the region’s premier casino venues. It provides competitive compensation, strong benefits, and opportunities to develop valuable skills in the gaming industry while being part of a supportive and culturally rich environment. Candidates interested in delivering excellent gaming experiences and advancing their careers in casino operations are encouraged to apply.
Job Requirements
- High school diploma or GED equivalent
- Satisfactory completion of dealer training school or casino approved equivalent
- Proven abilities as casino dealer
- At least two years of dealing experience
- Must be able to deal and supervise at least two types of table games such as Blackjack, Roulette, and Craps
- Must exhibit leadership qualities with growth potential
- Must be able to effectively use Windows PC and Microsoft Office Suite
- Ability to stand for longer than 8 hours
- Must be able to tolerate a smoke filled environment
- Must be able to work all scheduled shifts including day, swing, graveyard and holidays
- Must obtain Class III A license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission
- Pre employment drug testing is required
- Marijuana use will not disqualify unless driving company vehicle
- Equal opportunity employer
- Indian preference applies
Job Qualifications
- High school diploma or GED equivalent
- Completion of dealer training school or casino approved equivalent
- Proven abilities as a casino dealer
- At least two years of dealing experience
- Ability to deal and supervise at least two types of table games such as Blackjack, Roulette, and Craps
- Proficiency in Windows PC and Microsoft Office Suite
- Demonstrated leadership qualities with growth potential
- Certifications in customer service, sexual harassment, TIPS, and TITLE 31 SARC
Job Duties
- Greet patrons and handle buy-in and payoff transactions as a table games dealer
- Deal table games in accordance with department policies and procedures
- Communicate effectively with managers and staff to verify fills, credits, and chip amounts
- Oversee games in progress and supervise customers and employees on the floor
- Safeguard company assets and issue playing cards and dice to address irregularities
- Handle guest buy-ins and payouts while tracking and rating players
- Enforce casino rules and regulations, and address guest issues or questions
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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