Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
401(k) retirement plan
term life insurance
AD&D insurance
Employee Incentive Program
voluntary life insurance
accident insurance
critical illness insurance
Hospital Indemnity insurance
Hotel Stay perks
Educational Reimbursement
Paid Time Off
Manager in Training Program
Job Description
PAH Management is a Dallas-based hotel ownership and management company that operates a diverse portfolio of select-service properties across multiple states. These properties are affiliated with well-known hospitality brands such as Marriott, Hilton, and Hyatt. PAH Management is committed to fostering a positive and associate-first culture, promoting growth and development within the hospitality industry. The company aims to become America's preferred hotel management company by delivering exceptional guest experiences and operational excellence. This commitment to quality and service has made PAH Management a respected name in the hotel management sector, with a focus on both associate satisfaction and guest satisfaction.
The Dual Property Sales Coordinator role supports the sales teams at two properties: Courtyard by Marriott Baton Rouge and Residence Inn Baton Rouge. This position is a pivotal operational link between the sales team and other hotel departments, facilitating smooth communication and coordination to ensure seamless event execution and excellent client service. The role encompasses a wide range of responsibilities including sales administration, group block coordination, client communication, and event support across both properties. The Sales Coordinator manages tasks such as coordinating group room blocks in the hotel’s Delphi FDC/PMS system, handling booking transitions, processing payments with a commitment to accuracy and compliance, and preparing banquet event orders. Additionally, the coordinator is responsible for fostering strong client relationships by creating event proposals and contracts, personally greeting clients prior to events, and following up for feedback to encourage repeat business.
This position demands strong organizational skills, attention to detail, and the ability to juggle multiple priorities effectively under deadlines. Communication skills are essential as the role requires interaction with clients and collaboration with various hotel departments such as housekeeping, food and beverage, and guest services. The candidate must adapt to shifting priorities and maintain professionalism in a dynamic hotel environment.
The role also involves working across two adjacent hotel properties in Baton Rouge, requiring the ability to move between locations regularly. Flexibility in scheduling is necessary to accommodate group and event needs, which can include evenings or weekends. Physical requirements of the job include the ability to sit, stand, and move throughout the work area for extended periods, as well as occasional lifting of materials up to 20 pounds.
PAH Management offers a competitive benefits package that includes medical, dental, and vision insurance; short-term and long-term disability coverage; a 401(k) retirement plan; life and accident insurance; an employee incentive program; hotel stay perks at Marriott and Hilton properties; educational reimbursement; paid time off; and a manager in training program where applicable. This comprehensive benefits package supports employee well-being, financial security, and professional development, making PAH Management an attractive employer in the hospitality industry.
The Dual Property Sales Coordinator role supports the sales teams at two properties: Courtyard by Marriott Baton Rouge and Residence Inn Baton Rouge. This position is a pivotal operational link between the sales team and other hotel departments, facilitating smooth communication and coordination to ensure seamless event execution and excellent client service. The role encompasses a wide range of responsibilities including sales administration, group block coordination, client communication, and event support across both properties. The Sales Coordinator manages tasks such as coordinating group room blocks in the hotel’s Delphi FDC/PMS system, handling booking transitions, processing payments with a commitment to accuracy and compliance, and preparing banquet event orders. Additionally, the coordinator is responsible for fostering strong client relationships by creating event proposals and contracts, personally greeting clients prior to events, and following up for feedback to encourage repeat business.
This position demands strong organizational skills, attention to detail, and the ability to juggle multiple priorities effectively under deadlines. Communication skills are essential as the role requires interaction with clients and collaboration with various hotel departments such as housekeeping, food and beverage, and guest services. The candidate must adapt to shifting priorities and maintain professionalism in a dynamic hotel environment.
The role also involves working across two adjacent hotel properties in Baton Rouge, requiring the ability to move between locations regularly. Flexibility in scheduling is necessary to accommodate group and event needs, which can include evenings or weekends. Physical requirements of the job include the ability to sit, stand, and move throughout the work area for extended periods, as well as occasional lifting of materials up to 20 pounds.
PAH Management offers a competitive benefits package that includes medical, dental, and vision insurance; short-term and long-term disability coverage; a 401(k) retirement plan; life and accident insurance; an employee incentive program; hotel stay perks at Marriott and Hilton properties; educational reimbursement; paid time off; and a manager in training program where applicable. This comprehensive benefits package supports employee well-being, financial security, and professional development, making PAH Management an attractive employer in the hospitality industry.
Job Requirements
- One or more years of experience in hotel sales hospitality administration or a closely related role
- Proficiency with hotel property management systems
- Strong organizational skills with the ability to manage multiple priorities accurately and on deadline
- Clear and professional written and verbal communication skills
- Ability to work collaboratively with multiple departments and adapt to shifting priorities
- High attention to detail and commitment to data accuracy in booking and billing processes
Job Qualifications
- One or more years of experience in hotel sales hospitality administration or a closely related role
- Proficiency with hotel property management systems experience with Delphi FDC or similar group sales platform preferred
- Strong organizational skills with the ability to manage multiple priorities accurately and on deadline
- Clear and professional written and verbal communication skills
- Ability to work collaboratively with multiple departments and adapt to shifting priorities
- High attention to detail and commitment to data accuracy in booking and billing processes
- Experience supporting sales teams at a dual-property or multi-property hotel operation preferred
- Familiarity with Marriott brand systems and standards
- Demonstrated ability to build and maintain client relationships over time
Job Duties
- Coordinate group room blocks in the Delphi FDC/PMS system including entry of rooming lists prior to reservation cut-off dates
- Manage group booking transitions once a group goes definite ensuring accurate transfer of all details from the sales team
- Enter group pickup and billing information accurately into Delphi and coordinate with the Guest Service Manager for special billing arrangements
- Collect and process all methods of payment in compliance with property and brand standards
- Create event proposals and contracts using Delphi FDC and work closely with clients to update all event details
- Prepare Banquet Event Orders for kitchen staff and host weekly BEO meetings with department heads
- Greet clients prior to events to confirm arrangements and meet expectations
- Follow up post-event to gather feedback and cultivate repeat business
- Respond promptly to client inquiries, issues, and special requests
- Communicate group needs and event details to guest services, housekeeping, and food and beverage teams
- Prepare group turnovers for operational department heads
- Work closely with kitchen and banquet staff to ensure event requirements are delivered
- Notify relevant departments of customer specifications and escalate issues as needed
- Maintain accurate records and files to support group history and service continuity
- Develop and maintain relationships with corporate, business, and travel industry accounts
- Coordinate participation in seasonal wedding vendor shows and other industry events
- Assist with general sales office administrative duties including correspondence, filing, and report preparation
- Complete special projects and other assigned responsibilities
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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