Dual Hotel Operations Manager

PAH Management is a premier hotel ownership and management company headquartered in Dallas, Texas. Specializing in select-service properties, PAH Management operates a diverse portfolio of hotels across multiple states under renowned Marriott and Hilton brands. The company’s vision is to cultivate a culture that prioritizes associates' development and engagement, establishing itself as America’s preferred hotel management company. Renowned for its commitment to quality, innovation, and operational excellence, PAH Management ensures consistent delivery of exceptional guest experiences through its dedicated team members and strategic leadership.

Specifically, this role is located at two flagship properties in Fort Wayne, Indiana: Homewood Suites by Hilton Fort Wayne and Hilton Garden Inn Fort Wayne. These hotels cater to both extended-stay travelers and business or leisure guests seeking the high standards associated with Hilton brands. Both properties emphasize guest satisfaction, operational efficiency, and adherence to brand standards. Embarking on a career with these Hilton hotels under the PAH Management umbrella offers an opportunity to grow professionally within a nurturing and dynamic environment where associate and guest satisfaction are paramount.

The Dual Hotel Operations Manager position is a full-time, exempt role charged with overseeing the day-to-day operations of both the Homewood Suites by Hilton Fort Wayne and Hilton Garden Inn Fort Wayne. This leadership position supports the General Manager, driving initiatives that maximize financial performance, uphold Hilton brand standards, and foster a positive work culture. The role requires an experienced and highly visible leader capable of managing multiple departments across two properties simultaneously, ensuring operational consistency, quality service delivery, and strong fiscal controls.

Responsibilities in this role include supervising key hotel departments such as Front Office, Housekeeping, Food and Beverage (Breakfast operations), and Maintenance. The Operations Manager serves as the Manager on Duty, providing hands-on leadership and operational support, particularly during busy periods or critical situations. A significant focus is placed on maintaining extraordinary cleanliness and appearance standards befitting two well-regarded Hilton properties. Additionally, the Operations Manager coordinates preventive maintenance and ensures all life-safety and compliance requirements are met.

Customer experience is central to the position, where fostering a culture of hospitality is essential. The role involves direct resolution of guest concerns, monitoring satisfaction metrics like Stay Experience scores, and enforcing service recovery procedures to enhance guest loyalty and reputation. Financially, the Operations Manager assists in budgeting, forecasting, and manages labor productivity while controlling departmental expenses to improve profitability. Payroll and scheduling oversight are vital functions to ensure efficient use of staffing resources and maximize revenue initiatives such as occupancy rates and average daily rate (ADR).

As a people leader, this position involves recruiting, training, developing, and coaching associates and supervisors to build strong team dynamics and drive employee engagement. Performance management, including evaluations and disciplinary actions when necessary, is a key responsibility. The Operations Manager promotes compliance with training requirements and plans for succession development to ensure ongoing talent readiness and leadership continuity.

Collaboration with the Sales department is a strategic element of the role, supporting group and transient operations, participating in revenue strategy discussions, and ensuring smooth execution of group arrivals and special events. The Operations Manager also encourages local business development and community involvement to reinforce the hotels' market presence.

Administrative duties include reviewing daily reports, maintaining inventory controls, and compliance with Hilton and company reporting requirements. This role participates in month-end and year-end financial processes and assists with purchasing and expense management.

Given the dual-property scope, this challenging role demands flexibility, superior organizational skills, and a capability to work diverse shifts including weekends and holidays. Physical demands such as standing for extended periods and lifting up to 25 pounds are also required. The Dual Hotel Operations Manager reports directly to the Dual General Manager and oversees supervisors and department leaders across multiple operational areas.

Joining the team offers comprehensive benefits, including medical, dental and vision insurance, short-term and long-term disability coverage, 401(k) retirement plans, life insurance, employee incentive programs, and paid time off. Additional perks include hotel stay privileges and educational reimbursement, all fostering a supportive work environment that values development and excellence.