Dual Guest Service Representative

Marriott International is a world-renowned leader in the travel industry, dedicated to providing exceptional hospitality and memorable guest experiences across its diverse portfolio of hotels and resorts worldwide. As a global company rooted in a rich tradition of comfort and superior service, Marriott offers a dynamic work environment where employees are valued for their unique personalities and ideas. Located at 401 D St, Boston, Massachusetts, the 02210 location operates as part of Marriott’s extensive network, providing services in the Rooms and Guest Services Operations category. This role is a full-time, non-management position offering a competitive hourly pay rate of $31.42. Marriott fosters a culture that welcomes diversity and inclusion, ensuring employees feel valued and supported throughout their career journey.

The Front Desk Agent role at Marriott International is a key position responsible for creating a positive first impression for guests from the moment they arrive. As a Front Desk Agent, you will be entrusted with organizing, confirming, and managing guest check-ins and check-outs while adapting to changes efficiently. Your responsibilities will include processing payments, verifying and adjusting billing details as required, and offering clear and friendly information about the hotel’s amenities and local attractions. Maintaining an impeccable lobby appearance and delivering a warm welcome is crucial to ensuring guests feel at home and well cared for. This role requires strong communication skills, attention to detail, and the ability to work seamlessly with other team members to uphold Marriott’s standards of excellence.

In addition to guest interaction, the position demands precise cash handling duties such as preparing daily reports, reconciling cash at shift-end, and maintaining accurate transaction records. You will also take phone calls to provide wake-up services and relay messages to appropriate departments, reinforcing efficient internal communication channels. Handling emergency situations professionally by notifying security or authorities when necessary is part of the role, as is maintaining contingency lists for emergency preparedness.

This opportunity at Marriott International is ideal for individuals who enjoy working in a fast-paced environment with a focus on teamwork and customer satisfaction. You will be supported by motivating leadership and a collaborative team that strives to provide well-being and happiness both within and outside the workplace. Working at Marriott will provide you with a unique chance to grow professionally while contributing to a brand synonymous with quality and exceptional guest services. Join Marriott International and you will be part of an inclusive environment that celebrates diversity, fosters personal development, and offers exciting career growth opportunities in the hospitality industry.