Dual General Manager - Baton Rouge, LA

PAH Management is a distinguished hospitality company specializing in hotel management dedicated to delivering exceptional service and operational excellence. Known for its commitment to maintaining the highest standards in hotel management, PAH Management operates a portfolio of properties where guest satisfaction and employee development are prioritized. This company prides itself on driving hotel profitability through strategic revenue generation, effective cost control, and fostering a positive work environment. PAH Management's approach integrates comprehensive operational oversight with innovative sales strategies, ensuring that both guests and employees experience premier service. With a focus on quality and consistency, the company supports its hotels through standardized procedures and professional growth opportunities, positioning PAH Management as a leader in the hospitality management sector.

The role of Dual General Manager at PAH Management is pivotal in managing the operational and financial success of two hotel properties simultaneously. The Dual General Manager is entrusted with the responsibility of driving profitability by optimizing revenue streams, prudently managing expenses, enhancing guest experiences, and developing leadership capabilities within hotel staff. This full-time, exempt position reports to the Corporate Director of Operations and the Chief Operations Officer, underscoring its significance within the corporate structure.

Responsibilities encompass a broad spectrum of leadership and administrative duties including active participation in hotel sales by engaging key clients, hosting events, and maintaining regular contact with accounts to secure repeat business. The manager plays a central role in cultivating a team-oriented culture focused on guest satisfaction, achieved through employee motivation and development. Regular inspection and adjustment of hotel operations are critical, with emphasis placed on effective communication and coordination with department heads.

The Dual General Manager conducts weekly staff meetings that incorporate training aligned with PAH Management’s standards, reviews sales and operational efforts, and ensures all financial benchmarks and corporate programs are met timely. Fiscal oversight includes forecasting monthly financial positions with detailed analysis and adherence to budget controls, ensuring departmental productivity and compliance with financial procedures.

Staff development is a key facet of the position, requiring the Dual General Manager to mentor management trainees, facilitate competency training modules, and oversee corporate-sponsored advancement programs. The manager is responsible for maintaining rigorous training-in-service standards, conducting hiring interviews, and enforcing administrative disciplinary processes fairly and consistently.

Property management duties include overseeing maintenance and cleanliness through systematic inspections and preventive maintenance, ensuring invoice processing adheres to approved protocols, and securing hotel assets through adherence to safety and security procedures such as safe audits. Client engagement extends to greeting guests during peak hours and meeting prospective clients to support the sales initiatives.

The position demands a highly organized, proactive leader capable of balancing multiple responsibilities across two hotel operations. The ideal candidate should possess at least six years of progressive experience in the hotel industry or equivalent educational credentials paired with relevant experience. Physical requirements include the ability to work long hours as necessary and holding a valid state driver’s license. This role offers an opportunity to lead with significant responsibility and impact within a reputable hospitality management company, contributing to both operational success and employee growth within the dynamic hotel industry.