Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,100.00 - $82,400.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Professional Development
Job Description
Huntington Pacific Hotels LLC operates prestigious hotels in the hospitality industry, including the Oceanside Residence Inn and the Oceanside Courtyard by Marriott. These hotels are known for their commitment to providing high-quality guest experiences, premium accommodations, and exceptional service while adhering to Marriott brand standards. Both properties cater to a diverse clientele, offering comfortable lodging options for leisure and business travelers alike in the beautiful coastal city of Oceanside. Huntington Pacific Hotels LLC takes pride in maintaining operational excellence and building strong connections within the community to promote guest loyalty and enhance their service reputation.
The role of Dual General Manager at the Oceanside Residence Inn and the Oceanside Courtyard by Marriott is pivotal in upholding these standards and driving overall hotel performance. This leadership position is responsible for overseeing both properties simultaneously, focusing on maximizing profitability, elevating guest satisfaction, and fostering a positive and productive work environment for associates. The General Manager works closely with various hotel departments to implement effective operational strategies, meet financial objectives, and ensure compliance with Marriott’s brand and quality assurance programs.
A key component of this role involves managing the hotels' revenue and expense budgets, analyzing profit and loss statements, and driving sales efforts by maintaining strong relationships with key accounts and participating in sales calls. In addition to financial oversight, the General Manager is tasked with recruiting, training, and motivating a high-performing team and conducting performance appraisals to promote professional growth and service excellence. This role demands a hands-on leader who is adept at problem-solving, communicates effectively across all levels of the organization, and maintains a keen focus on guest needs and feedback.
Moreover, the General Manager oversees the upkeep and quality of hotel facilities, ensuring rooms and grounds meet cleanliness and maintenance standards. They also manage contractor relationships and are responsible for the implementation of safety and security protocols throughout the hotels. The position requires engagement with the local community and industry organizations to enhance the hotel’s visibility and network, supporting both business growth and community relations. Being a representative of Huntington Pacific Hotels LLC, the General Manager plays a significant role in promoting the brand’s values and delivering an exceptional hospitality experience that keeps guests returning.
This is a full-time leadership opportunity ideal for a candidate with a four-year college degree or equivalent experience in hotel management and a proven track record in successfully managing multiple hospitality properties. The role requires strong organizational, financial, and interpersonal skills, the ability to work flexible hours including weekends and holidays, and a passion for creating memorable guest experiences. The position also demands physical abilities such as the capacity to navigate hotel premises, including climbing stairs and lifting up to 15 pounds. This role may require occasional overnight business travel to meet the demands of hotel management and corporate responsibilities. By joining Huntington Pacific Hotels LLC as the Dual General Manager, the candidate will lead two valuable Marriott properties with the opportunity to impact the local hospitality landscape significantly while advancing their career in a dynamic and supportive environment.
The role of Dual General Manager at the Oceanside Residence Inn and the Oceanside Courtyard by Marriott is pivotal in upholding these standards and driving overall hotel performance. This leadership position is responsible for overseeing both properties simultaneously, focusing on maximizing profitability, elevating guest satisfaction, and fostering a positive and productive work environment for associates. The General Manager works closely with various hotel departments to implement effective operational strategies, meet financial objectives, and ensure compliance with Marriott’s brand and quality assurance programs.
A key component of this role involves managing the hotels' revenue and expense budgets, analyzing profit and loss statements, and driving sales efforts by maintaining strong relationships with key accounts and participating in sales calls. In addition to financial oversight, the General Manager is tasked with recruiting, training, and motivating a high-performing team and conducting performance appraisals to promote professional growth and service excellence. This role demands a hands-on leader who is adept at problem-solving, communicates effectively across all levels of the organization, and maintains a keen focus on guest needs and feedback.
Moreover, the General Manager oversees the upkeep and quality of hotel facilities, ensuring rooms and grounds meet cleanliness and maintenance standards. They also manage contractor relationships and are responsible for the implementation of safety and security protocols throughout the hotels. The position requires engagement with the local community and industry organizations to enhance the hotel’s visibility and network, supporting both business growth and community relations. Being a representative of Huntington Pacific Hotels LLC, the General Manager plays a significant role in promoting the brand’s values and delivering an exceptional hospitality experience that keeps guests returning.
This is a full-time leadership opportunity ideal for a candidate with a four-year college degree or equivalent experience in hotel management and a proven track record in successfully managing multiple hospitality properties. The role requires strong organizational, financial, and interpersonal skills, the ability to work flexible hours including weekends and holidays, and a passion for creating memorable guest experiences. The position also demands physical abilities such as the capacity to navigate hotel premises, including climbing stairs and lifting up to 15 pounds. This role may require occasional overnight business travel to meet the demands of hotel management and corporate responsibilities. By joining Huntington Pacific Hotels LLC as the Dual General Manager, the candidate will lead two valuable Marriott properties with the opportunity to impact the local hospitality landscape significantly while advancing their career in a dynamic and supportive environment.
Job Requirements
- Four-year college degree or equivalent training in hotel department head positions
- prior management experience required
- ability to communicate effectively in English
- knowledge of hotel property management systems
- basic computer proficiency
- valid driver’s license and current vehicle insurance
- physical ability to stand, walk, climb stairs, lift up to 15 pounds
- ability to handle stressful situations diplomatically
- willingness to work flexible hours including evenings, weekends, and holidays
- occasional overnight business travel required
Job Qualifications
- A four-year college degree or equivalent training in hotel department head positions
- management experience required
- ability to read, write, and verbally communicate in English
- ability to communicate effectively and professionally with hotel departments, guests, and vendors
- ability to diplomatically handle difficult situations and people
- knowledge of hotel property management system
- basic computer skills including word processing, spreadsheets, and email
- ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages
- ability to solve practical problems and deal with various concrete variables in situations with limited standardization
- ability to interpret written, oral, report, or schedule instructions
- valid driver's license and vehicle insurance
- experience in meeting deadlines and managing multiple priorities
- ability to operate office equipment such as printers, fax machines, and copiers
- ability to perform the essential functions of all hotel positions
- ability to work flexible hours including evenings, weekends, and holidays
Job Duties
- Develop, administer, and control the hotel revenue and expense budgets
- analyze profit and loss and general ledger statements
- submit profit and loss variance reports in a timely manner
- handle certain top and target accounts and participate in joint sales calls
- provide direction and input and approve the hotel marketing plan
- follow up weekly on marketing initiatives
- review top and target accounts and weekly sales call reports with sales staff
- review room inventory management to ensure maximization of room revenue
- approve and monitor all negotiated rates
- hire, train, counsel, and motivate management employees
- ensure proper selection, training, counseling, and motivation of hourly employees
- ensure proper administration of benefits programs to all hotel employees
- conduct all department head performance appraisals
- review all hourly personnel performance appraisals
- ensure an employee attitude of attentiveness and anticipation of guest needs
- review all hourly employee disciplinary procedures and documentation
- follow positive discipline steps up to and including termination
- conduct regular staff meetings
- ensure department quarterly action plans are completed and followed up on
- support dress code standards
- meet with and solicit comments from guests to determine satisfaction
- monitor results of guest comment cards and take timely corrective action
- follow up on all written guest complaints and ensure guest satisfaction with resolution
- review and approve hotel payroll
- authorize direct bill accounts and monitor accounts receivable
- ensure collection of accounts receivable is current and past due accounts are minimal
- inspect rooms, property grounds, and exterior buildings regularly for cleanliness and maintenance
- develop and maintain hotel programs to meet quality evaluation program criteria
- complete written reports after quality assurance inspections
- submit capital improvement requests
- manage outside contractors to ensure contractual requirements fulfillment
- maintain a positive work atmosphere and communicate effectively with guests, clients, coworkers, and management
- ensure employees are trained for emergencies
- maintain key control programs
- enforce compliance with all standard operating procedures
- ensure security needs of the property and guests are met
- maintain visibility in the local community and industry
- develop rapport with competitor hotels, city conventions, chamber of commerce, lead sources, clients
- participate in community activities, employee functions, and guest events
- respond promptly to regional manager requests
- perform all other duties as assigned
Job Criteria
Experience
Expert Level (7+ years)
Job Location
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