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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $125,000.00 - $130,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
hotel discounts
weekly pay
Paid Time Off
Retirement Options
Referral bonuses
career advancement
Health Insurance
Dental Insurance
Vision Insurance
Job Description
Residence Austin Airport and TownePlace Austin Tech Ridge are part of the MCR family, one of the largest hotel owner-operators in the United States. MCR, founded in 2006 with major offices in New York City, Dallas, Chicago, and Richmond, Virginia, manages a $5.0 billion portfolio of 148 premium-branded hotels across 37 states and 106 cities. This includes more than 22,000 guestrooms under nine Marriott brands, eight Hilton brands, and several independent hotels. Recognized for innovation and excellence, MCR has received multiple prestigious awards including Marriott's Partnership Circle Award, the Hilton Legacy Award for Top Performer, and notable development and architecture... Show More
Job Requirements
- Bachelor’s or Associate’s degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry preferred
- Must be at least 18 years of age
- Must hold a valid driver’s license
- Must meet legal age to serve alcoholic beverages at select properties
- Must be willing to work a varied schedule including evenings, nights, weekends, and holidays
- Must be proficient in Windows operating systems and company-approved software
- Must have excellent communication skills
- Must demonstrate effective listening and conflict resolution abilities
- Must be able to handle stressful, high-pressure situations
- Must be attentive to detail and meet deadlines
- Must be able to work with financial information and basic arithmetic
- Must possess a can-do attitude and willingness to learn
Job Qualifications
- Must have a positive attitude and willingness to learn
- Must be able to understand and follow established guidelines and procedures
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must work well in stressful, high-pressure situations maintaining composure and objectivity
- Must be effective at listening, understanding, clarifying, and resolving concerns of coworkers and guests
- Must be able to work with and understand financial information and basic arithmetic functions
- Must be attentive to detail and meet deadlines
- Must be proficient in Windows operating systems, company-approved spreadsheets and word processing
- Must be able to convey information and ideas clearly
- Leads team members to always provide friendly service with a smile to guests
- Must meet legal age to serve alcoholic beverages at select properties
- Must hold a valid driver’s license
- Basic market knowledge required
- Must be at least 18 years of age
- Must work a varied schedule including evenings, nights, weekends, and holidays
- Bachelor’s or Associate’s Degree preferred
- Previous supervisory experience preferred
- Progressive experience in hospitality, hotel, restaurant, or service industry preferred
Job Duties
- Greet guests happily upon arrival and throughout their stay with a smile
- Use guests' names to enhance guest relations
- Work collaboratively to achieve great guest satisfaction scores
- Handle challenging guest situations with urgency and hospitality
- Maintain strong knowledge of hotel facilities and amenities
- Support hotel events and group functions
- Answer incoming calls with friendly and professional phone etiquette
- Maintain cleanliness and organization of workspaces and public areas
- Participate in cleaning guest rooms and public spaces as needed
- Greet guests pleasantly while performing cleaning duties
- Complete operational checklists accurately and on time each shift
- Prepare and complete shift handover reports accurately
- Ensure all team members wear clean and approved uniforms
- Communicate clearly and professionally with all team members
- Exhibit a proactive and collaborative attitude beyond traditional roles
- Conduct daily supervision walks including guest rooms and public spaces
- Onboard new team members adhering to onboarding processes
- Complete daily summary and night audit processes as per policy
- Upload and sign off on daily reports timely
- Ensure compliance with brand quality assurance standards through audits
- Enforce team dress code and friendly guest greeting
- Certify compliance with fire and life safety inspections
- Confirm completion of preventative maintenance tasks
- Monitor staff adherence to work schedules
- Foster a learning culture including safety awareness
- Provide training to ensure functional expertise of staff
- Communicate career growth and development opportunities
- Deliver daily coaching with positivity and candor
- Review team member time clock punches in accordance with policy
- Manage purchase order and invoice approval processes
- Maintain clean and organized inventory storage following procedures
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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