Dual General Manager

Phoenix American Hospitality (PAH Management) is an independent franchisee that owns and operates the Courtyard by Marriott Baton Rouge South located at 10307 N Mall Dr, Baton Rouge, Louisiana. Operating under the Marriott brand but functioning as a separate legal entity, PAH Management manages all employment policies including hiring, compensation, training, and benefits for their team members. The company emphasizes a strong focus on hospitality, guest satisfaction, and operational excellence, supporting an environment that fosters employee development and promotes career advancement within the hospitality industry. PAH Management prides itself on maintaining a standard of service that aligns with Marriott International’s reputation while applying its own rigorous standards in day-to-day operations and guest services.

The role of Dual General Manager at PAH Management involves overseeing two hotel properties and is classified under Property Leadership. This full-time management position is integral to driving hotel profitability, guest satisfaction, and employee growth. The Dual General Manager directly reports to the Corporate Director of Operations and Chief Operations Officer, ensuring communication lines are clear and strategic objectives are met. The position is exempt from FSLA regulations and includes a competitive base salary complemented by health, retirement benefits, and a structured bonus program.

As a Dual General Manager, you will play a pivotal role in revenue generation and cost control, engage actively in sales efforts, including meeting key clients and hosting events, to build and maintain strong business relationships. You will be responsible for fostering a positive, team-oriented culture that prioritizes guest experience through continuous staff motivation and development. Daily property inspections and operational reviews with department heads ensure that the hotels meet the highest standards of cleanliness, maintenance, and financial stewardship.

Managing financial responsibilities is a key component of this role. The Dual General Manager analyzes monthly forecasts and budgets, making adjustments to achieve cost-effective operations without compromising service quality. You will enforce consistent compliance with corporate accounting procedures, ensuring timely processing of financial documentation and adherence to monthly financial reviews and corporate programs. Staff training and development is another crucial aspect, with scheduled staff meetings and training sessions designed to enhance competencies and prepare managers for future career advancement.

The Dual General Manager also oversees human resources functions such as interviewing and hiring management candidates, coaching, counseling, and disciplining staff as per company standards. Maintaining a fair and equitable workplace is essential, ensuring all employees are treated with respect and provided equal opportunities. Guest interaction forms part of the role, particularly during peak hours, supporting the guest experience by being visible and responsive.

Operational security is maintained through procedures governing hotel safes and monthly audits and the role requires certification and ongoing training compliance to support corporate standards. This leadership role demands a hands-on approach and strong interpersonal skills to unify both properties under a shared vision for success. Candidates considering this position should be prepared to commit to long hours and hold a valid driver’s license for the state of Louisiana. PAH Management is an equal opportunity employer.