Dual Front Office Manager - La Quinta Inn & Suites and Comfort

Merete is a respected and forward-thinking company in the hospitality and travel industry, known for its commitment to fostering a supportive and inclusive workplace atmosphere. At Merete, employees are not just given a job; they are presented with a pathway for career advancement and personal development. The company prides itself on acknowledging and overcoming workplace biases, creating an environment in which associates from diverse backgrounds feel welcomed and empowered. This dedication to diversity and inclusion enables Merete to better serve its guests, associates, and broader community. Located in dynamic locations, Merete offers competitive compensation and flexible scheduling to accommodate employees' varied lifestyles, making it an attractive employer for those seeking both stability and growth.

The Dual Front Office Manager role at Merete is a pivotal position responsible for overseeing the daily operations of the hotel front desk. This position requires a dynamic leader who can manage and develop front desk team members while ensuring that guest services are executed smoothly and efficiently. Associates in this role are compensated weekly, emphasizing the company’s commitment to fair and prompt remuneration. The manager will be at the heart of operations, ensuring adherence to safety protocols, guest satisfaction standards, and operational policies.

This leadership role encompasses responsibilities such as selecting, training, supervising, and counseling front desk staff according to established hotel policies. The Dual Front Office Manager must be diligent in following scheduling laws and regulations, managing payroll, conducting performance evaluations, and maintaining the work environment. They are expected to promote teamwork and positive behavior while keeping their workspaces efficient and orderly. The role also includes preparing reports related to forecasts, budgets, and action plans to meet sales goals, cost targets, and performance standards. Regular attendance, punctuality, and a professional demeanor are fundamental to success in this position.

Physically, the role involves standing for extended periods, performing repetitive motions such as stooping, twisting, and crouching, and occasionally lifting and moving items weighing up to 20 pounds. Working conditions include exposure to office equipment, lighting, noise levels in the lobby, and varying environmental factors such as humidity, heat, and cold, requiring adherence to the company’s safety standards.

Success factors for this role include effective time management skills like planning and delegating, strong verbal and written communication abilities, personal integrity, and a commitment to business professionalism. The manager must strive continually to improve operational standards and ensure every guest receives prompt and courteous service that surpasses expectations. This role is ideal for an individual who thrives in a fast-paced hospitality setting, enjoys leading teams, and is dedicated to enhancing the overall guest experience while driving business success at Merete.