Dual Destination Sales Executive

Residence Inn Chicago Downtown | Loop & Magnificent Mile is part of the globally recognized Marriott International portfolio, known for its dedication to providing exceptional long-stay accommodations. Residence Inn specializes in offering spacious suites with full kitchens that cater to the unique needs of business and leisure travelers who require extended stays. The brand emphasizes a personalized touch with associates delivering outstanding service to ensure guests feel comfortable, cared for, and connected during their visits. Situated in the heart of Chicago, the property is strategically located near major downtown attractions and business districts, including the Magnificent Mile, making it an ideal venue for both corporate events and leisure travel. Marriott International is committed to creating an inclusive workplace culture, valuing the diversity of its associates, and fostering an environment where all can thrive.

The position available at Residence Inn Chicago Downtown is a full-time Management role within the Sales and Marketing category. This role offers a competitive hourly wage range from $36.06 to $48.08 and includes eligibility for bonuses. The core responsibility of this role is to collaborate closely with the Sales Office to book group events that align with established booking parameters, ensuring optimal use and turnover of business opportunities. The successful candidate will coordinate and execute site inspections and visits for off-property sales managers as well as local market managers, supporting the larger sales strategy by enhancing customer experience and maximizing revenue. They will play a crucial role in verifying that all business is handed over properly and timely for high-quality service delivery.

In this role, the associate will be instrumental in driving group revenue goals by actively up-selling every business opportunity and implementing Marriott's brand service strategy and initiatives throughout the sales process. This ensures customer loyalty and service excellence is maintained consistently across each client interaction. Responsibilities also include partnering with various sales teams to identify and pursue new group or catering business opportunities, engaging in proactive selling of hotel facilities including the spa, golf, and restaurants, assisting with event planning for long-term bookings, and handling the logistical aspects related to group events. Moreover, the role involves building and strengthening relationships with walk-in clients, existing customers, and community organizations to position the property as a preferred venue for group events.

The ideal candidate will thrive in a collaborative and dynamic environment, capable of managing multiple priorities while maintaining a high level of customer service and satisfaction. They will represent the sales department in various meetings, coordinate site visits to showcase the property’s strengths, and provide expert local destination knowledge to customers. Attention to detail, strong communication skills, and a passion for customer service are essential to succeed in this role. This position also involves duties such as assisting with familiarization tours, managing event turnovers, supporting brand initiatives, and ensuring any guest issues arising from the sales process are resolved effectively and promptly.

Residence Inn Chicago Downtown offers an enriching work culture that encourages professional growth and development. Joining this team means becoming part of a global network of hospitality professionals dedicated to excellence and innovation in the hotel industry. The company’s benefits package is designed to support employees’ wellbeing, career advancement, and work-life balance. This is an excellent opportunity for individuals who aspire to grow their career in hotel sales and marketing management within a reputable and expanding hospitality brand.