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Dual Assistant General Manager

Job Overview

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Employment Type

Full-time
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Compensation

Salary
Range $100,000.00 - $105,000.00
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Work Schedule

Standard Hours
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Benefits

Discount programs for shopping
Discount programs for travel
Discount programs for tickets
Learning and Development Programs
Career goal setting
Equal opportunity employer
Pre-employment drug screening and background check

Job Description

Hotel Equities is a multi-award-winning hotel development and hospitality management company known for its commitment to excellence and innovative management strategies. With a diverse portfolio of properties across the United States, Hotel Equities consistently delivers superior hospitality experiences while maximizing operational efficiency and profitability. The company prioritizes employee development, guest satisfaction, and sustainable business practices, making it a leader in the hospitality industry. The Courtyard Los Angeles LAX is part of the Marriott family, known for its premium service and guest-centric approach, situated strategically to serve travelers visiting the Los Angeles International Airport area and the Hawthorne community. This location offers a dynamic work environment poised for growth and high guest engagement, ideal for professionals looking to advance within the hotel management field.

The Dual Assistant General Manager role at Courtyard Los Angeles LAX/Hawthorne is a key leadership position responsible for overseeing multiple departments and driving the hotel's overall success. This full-time role offers an annual salary range of $100,000 to $105,000, reflecting the importance and breadth of responsibilities associated with the position. The incumbent will provide exceptional service to every guest while ensuring adherence to brand and company standards. Primary focus areas include maximizing hotel profitability by optimizing Average Daily Rate (ADR) and occupancy, delivering superior guest satisfaction, and maintaining seamless coordination between the Sales and Operating departments.

This role requires a strong leader capable of directing and coordinating activities across the front desk, housekeeping, reservations, guest service, security, and maintenance teams. Responsibilities extend to motivating, coaching, and training department supervisors to enhance their effectiveness and ensure consistent service quality. A critical component is the understanding and management of financial statements and budgets, including staffing guidelines, to control expenses and achieve cost-saving objectives.

In addition, the Dual Assistant General Manager will manage safety programs encompassing training, reporting, and incentive initiatives to maintain high safety standards throughout the property. Strategic development and implementation of policies, procedures, and systems are expected to continuously improve business operations. The role demands a proactive approach, strong analytical skills, and the ability to foster a positive and cooperative work environment. Candidates must embrace the company culture of excellence, innovation, and teamwork to thrive in this position and contribute meaningfully to the hotel's ongoing success.

Job Requirements

  • 2+ years of supervisory experience in hotel operations
  • Experience working with major hotel brands such as Marriott, Hilton, IHG, Wyndham, or Hyatt
  • Familiarity with financial statements and budgeting processes including staffing guidelines
  • Proven track record in delivering exceptional guest service
  • Ability to develop and implement operational policies and procedures
  • Experience managing safety and training programs within a hotel setting
  • Strong analytical and leadership skills

Job Qualifications

  • Experience as assistant general manager with 2+ years of supervisory hotel operations
  • Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt brands
  • Knowledgeable in financial statements and budget including staffing guidelines
  • Proven ability to deliver exceptional guest service results
  • Ability to develop and/or implement policies, procedures, and systems to improve business operations
  • Experience managing property safety programs including training, reporting, and incentives
  • Strong leadership, initiative, perseverance, and analytical skills

Job Duties

  • Directing and coordinating the activities of the front desk, housekeeping, reservations, guest service, security, and maintenance
  • Maximizing ADR and occupancy
  • Coordinating communications between sales and operating departments
  • Motivating, coaching, and training department supervisors
  • Understanding financial statements and budget, including staffing guidelines
  • Controlling department head schedule, expenses, and implementing cost-saving strategies
  • Guiding, developing, and/or implementing policies, procedures, and systems to improve business operations
  • Managing all aspects of the safety program, including training, reporting, and incentives
  • Maintaining a cooperative and positive work environment

Job Criteria

Experience

Mid Level (3-7 years)


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