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Dua Miami an Autograph Collection Hotel - Front Desk Agent
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Life insurance
Paid Time Off
Employee assistance program
401k Retirement Plan
Job Description
Dua Miami, an extraordinary Autograph Collection Hotel located in the vibrant Brickell district of Miami, is a distinguished establishment where the energetic city meets a private sanctuary of indulgence and connection. This hotel offers a unique blend of luxurious relaxation and dynamic social experiences, making it a premier destination for guests seeking both comfort and excitement in the heart of Miami. As part of Evolution Hospitality, the dedicated lifestyle division of Aimbridge Hospitality, Dua Miami benefits from a commitment to crafting distinctive lifestyle experiences across a portfolio of independent, luxury, boutique, lifestyle, and soft brand hotels throughout North America. Evolution... Show More
Job Requirements
- High school diploma or equivalent
- Previous experience in hotel or hospitality preferred
- Knowledge of hotel management software
- Proficiency in Microsoft Office
- Strong interpersonal and communication skills
- Ability to handle multiple tasks simultaneously
- Problem-solving and conflict resolution skills
- Customer service orientation
Job Qualifications
- High school diploma or equivalent
- Experience in hotel or related hospitality field preferred
- Familiarity with hotel management software
- Proficient in Microsoft Office suite
- Strong communication skills
- Ability to multitask and work under pressure
- Excellent problem-solving abilities
- Friendly and professional demeanor
Job Duties
- Provide warm and friendly guest service to ensure an exceptional experience
- Communicate clearly and confidently with guests and team members
- Respond promptly and effectively to guest issues and resolve problems
- Manage multiple tasks including reservations, check-ins, check-outs, and financial transactions
- Maintain an organized and efficient front desk environment
- Coordinate with other hotel departments to ensure smooth operations
- Uphold hotel policies and standards consistently
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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