Driver Navigator

Aurora, CO, USA|Remote

Job Overview

Work Schedule

Night Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

flexible scheduling

Job Description

Chick-fil-A Supply, LLC is a wholly owned subsidiary of Chick-fil-A, Inc., dedicated to providing innovative distribution services that meet the unique needs of Chick-fil-A restaurants across various locations. The company operates with a strong emphasis on teamwork, growth, and innovation, ensuring that restaurants receive their food and products through a seamless delivery experience that reflects the famous Chick-fil-A culture of care. At Chick-fil-A Supply, every employee plays an important role regardless of their position or title, contributing to a collaborative environment focused on excellence, integrity, and customer service. The company's operations are centered around supporting Chick-fil-A restaurants with top-quality products delivered efficiently and reliably in alignment with the highest standards of food safety and customer satisfaction. Team members benefit from competitive compensation packages, comprehensive benefits, professional development opportunities, and flexible scheduling designed to meet diverse employee needs. Visit cfa-supply.com for more details about the company, its culture, and career opportunities.

As a Navigator at the Chick-fil-A Supply Distribution Center in Aurora, Colorado, you will play a key role in supporting and partnering with drivers to ensure excellent delivery service to Chick-fil-A restaurants. This position involves a hands-on approach in helping unload trucks, organizing food, navigating delivery routes, completing thorough delivery logs, and identifying continuous process improvements. Reporting to the transportation supervisor, the Navigator collaborates closely with the transportation team to provide drivers with accurate and up-to-date route, schedule, and delivery instructions. The role requires working in a fast-paced environment where safety, timeliness, and quality are paramount. Navigators are responsible for preparing equipment and trucks, conducting pre-trip checklists, planning delivery routes, assisting drivers during deliveries including product unloading, and maintaining strict adherence to food safety protocols.

The role demands physical activity including lifting up to 50 pounds and occasionally moving heavier loads with mechanical assistance, working outdoors in all weather conditions and night shifts. The flexible schedule may include nights, weekends, holidays, and rotating shifts, typically from 10 p.m. to 8 a.m. The Navigator serves as an essential bridge between the distribution center, drivers, and restaurant destinations, ensuring that deliveries meet Chick-fil-A’s high standards and contribute to overall customer satisfaction. This position offers an opportunity to be part of a unique operation in the food service industry where innovation, integrity, and service excellence are highly valued. As a team member, you will have the chance to help innovate delivery processes and make a real impact on operations supporting Chick-fil-A restaurants. This role offers a competitive salary with various full benefits designed to promote employee well-being and success.

Job Requirements

High school diploma or equivalent
At least 1 year of relevant experience
Ability to work flexible schedules including nights, weekends, holidays, and rotating shifts
Ability to frequently lift up to 50 pounds
Comfortable working in all weather conditions
Reliable transportation to Aurora, Colorado
Ability to communicate effectively in English
Willingness to comply with food safety and workplace safety standards
Availability for occasional travel up to 5 percent of the job
Capable of managing multiple priorities and performing under pressure

Job Qualifications

High school diploma or equivalent
A self-starter with excellent project management and organization skills
Highly motivated with strong interpersonal skills
a team player who can work independently when necessary
Tech-savvy and comfortable using basic smartphone and tablet systems and applications
A detail-oriented, organized yet creative problem solver and communicator both written and verbal
Able to anticipate needs, lead multiple projects, and manage shifting priorities
Able to travel for 5 percent of the job for Chick-fil-A Operator/market visits, supplier visits, and related conferences
Skilled communicator across all levels of an organization, with both teammates and suppliers
Quick and versatile learner who is open to change
analyzes both successes and failures for clues to improvement
experiments to find solutions
enjoys the challenge of unfamiliar tasks
and quickly grasps the essence and underlying structure of anything
Customer-focused relationship builder who can earn the trust and respect of internal and external customers and leverage their information to find ways to improve products and services
Committed without compromise to food safety for customers and a safe workplace for colleagues
Inspired to uphold Chick-fil-A values and act with integrity
Driver of results who can be counted on to not only meet but exceed goals and push others to do the same
Problem solver who can identify hidden problems, looks beyond the obvious, and doesn't stop at the first answer
Servant leader who puts others before themselves, corrects mistakes with authenticity, and respects all viewpoints
Sometimes additional qualifications are required to support deliveries at security sensitive sites like airports or federal contractor buildings
these requirements can include FBI or expanded background checks, site specific training and/or certification, fingerprinting and/or requirements to get a security badge on-site
Proficient in English (reading, writing, and speaking) to safely follow verbal instructions, complete documentation and paperwork, and accurately interpret labels, pick lists, scanner prompts, signage, and company communications

Job Duties

Completing the pre-trip checklist and preparing equipment for safe, efficient use
Conducting trip planning to confirm the optimal route and road conditions
Ensuring the driver is aware of the route plan and any exceptions to the normal delivery sequence
Helping the driver safely navigate and position the truck for deliveries
Assisting with unloading product at restaurants in an accurate, organized manner
Ensuring all food safety protocols are followed during delivery, with special attention given to temperature integrity and preventing damage and contamination
Communicate any potential service interruptions such as scheduling discrepancies or security risks to the MDC
Ensuring mistakes are handled gracefully and professionally by executing Remarkable Recovery
Ensuring all product and equipment loaded on trailer is secured for transit between stops
Organizing and maintaining control of all shipping documents throughout each delivery route
Assisting the driver with collection of all equipment such as carts and pallets or product returns from restaurants
Frequently lift up to 50 pounds
occasionally move with mechanical assistance up to 1,500 pounds
Work in all weather conditions
Prepare for a flexible schedule including nights, weekends, holidays, and rotating shifts
Be prepared to typically work shifts at night (e.g., from 10 p.m. - 8 a.m.)
Work in a multi-temperature environment including freezer
Communicate effectively across stakeholders including restaurant operators and distribution center staff
Adapt to change and respond to difficult and challenging situations in a professional manner
Manage pressure and conflicting demands
effectively prioritize tasks and workload
Performing other related duties as assigned
Intimately know the needs of customers, treat all parties with dignity and respect in difficult situations, and maintain a positive, service-focused mindset