Drive Lead - Mayo Clinic Rochester, MN

Towne Park is a renowned parking management company that specializes in providing exceptional parking and guest services across various industries including hospitality, healthcare, and commercial venues. Established with a commitment to excellence and customer satisfaction, Towne Park has built a reputation for delivering efficient, reliable, and courteous service to its clients and their guests. The company offers parking management solutions that prioritize safety, security, and convenience, elevating the overall guest experience at each location it serves. Towne Park prides itself on its team-oriented culture, focusing on professionalism, ongoing training, and the wellbeing of its employees, which in turn allows the company to maintain high standards in operational excellence.

This full-time position of Guest Service Captain at Towne Park plays a crucial role in orchestrating the service experience for hotel guests by ensuring that service standards are consistently met or exceeded. The Guest Service Captain works closely with coworkers and reports directly to the Account Manager. Though this role is not managerial, it includes additional responsibilities related to coordination, administration, and problem-solving during times when the Account Manager is not on-site. This role requires the ability to handle urgent situations decisively and make judgment calls, ensuring that guests receive seamless and efficient service at all times.

The Guest Service Captain is integral to creating positive guest interactions, maintaining professionalism, and leading by example. The role involves greeting guests warmly, managing vehicle parking and retrieval, assisting with guest inquiries, and ensuring that all operations comply with established safety and security protocols. The position demands a strong commitment to guest satisfaction and teamwork, as well as the ability to manage cash and complete detailed shift reports accurately. Candidates should be prepared to work flexible hours between 6am and 6pm, as this role requires availability during these times to meet operational demands.

Towne Park offers competitive compensation for the Guest Service Captain role, with an hourly base pay range of $25.00 to $27.50, depending on the candidate's skills, experience, and location. The company provides various benefits including accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and eligibility to participate in a 401k retirement savings plan subject to job classification and hours worked. The work environment includes outdoor conditions with exposure to heat, cold, and weather variations, requiring the ability to perform physically demanding tasks such as lifting, running, and standing for extended periods.

Ideal candidates for this role will have a high school diploma or GED, possess a valid driver's license with a clean record, and demonstrate six months or more of relevant experience or training. Previous supervisory experience and the ability to drive a manual transmission vehicle are preferred. Excellent communication skills, problem-solving abilities, and strong attention to detail are essential to succeed in this dynamic and fast-paced environment. Towne Park provides ongoing training, including mandatory wheelchair safety training, to ensure all employees are prepared to deliver outstanding service while maintaining guest safety and compliance standards.