Job Overview

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Employment Type

Part-time
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Work Schedule

Day Shifts
Weekend Shifts
Night Shifts
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Benefits

Dental Insurance
Health Insurance
flexible schedule
401(k)
Vision Insurance

Job Description

Dave & Buster's is a unique entertainment and dining establishment that stands out in the industry by delivering an exceptional guest experience through its distinctive combination of food, drinks, and games. As a national chain, Dave & Buster's operates energized venues that provide a vibrant atmosphere perfect for socializing, celebrating, and enjoying time with family and friends. With a focus on creating fun and engaging environments, the company is well known for its dynamic team culture, diverse menu offerings, and wide array of interactive games and activities that appeal to guests of all ages. Its establishments are recognized as go-to destinations for outings that blend dining and entertainment under one roof, making every visit memorable and exciting. Dave & Buster's fosters a collaborative work environment where employees are supported and valued, striving to deliver outstanding service while providing flexible schedules that cater to various life commitments such as school and other jobs.

The role available at Dave & Buster's is that of a Drink Runner, a vital position at the heart of the guest experience and hospitality flow. The Drink Runner is responsible for ensuring timely and visually appealing delivery of non-alcoholic beverages to guests, helping maintain the momentum of service within a fast-paced and lively atmosphere. This position demands a proactive and attentive team member skilled at multitasking to keep service stations stocked, clean, and ready for continuous use. Drink Runners also support the overall team by assisting in bussing and resetting tables, restocking supplies during shift changes, and clearing glassware and dishes as needed. Critical to this role is the ability to communicate effectively with guests and team members, presenting a professional and friendly demeanor that enhances the welcoming environment Dave & Buster’s is known for.

Drink Runners play an essential part in guest satisfaction by promptly responding to guest needs, following sanitation and alcohol awareness procedures to ensure safety and compliance, and maintaining a warm and fun atmosphere. They are trained to identify signs of intoxication and coordinate with managers accordingly, reinforcing a responsible and secure environment for all patrons. The position emphasizes a "Full hands in, Full hands out" philosophy, promoting efficiency and cooperation among team members. Employees in this role must adhere to the company’s dress code, demonstrate excellent communication skills, and possess the physical stamina to manage the demands of a fast-paced restaurant setting, including long periods of standing and moving around the facility. Dave & Buster's values diversity and inclusivity, providing equal employment opportunities and accommodations to enable all team members to succeed. The company offers a competitive benefits package that includes medical, dental, vision insurance, 401(k) retirement plans, and an exciting perk of free games, making it an attractive employer for individuals seeking a vibrant work environment with growth opportunities and flexibility.

Job Requirements

  • work days, nights and/or weekends as required
  • work in noisy, fast-paced environment
  • read and write handwritten notes
  • lift and carry up to 30 pounds
  • move about facility and stand for long periods
  • walk or stand 100% of shift
  • reach, bend and stoop frequently

Job Qualifications

  • ability to communicate effectively with guests
  • ability to read and communicate in English
  • knowledge of sanitation and alcohol awareness procedures
  • experience in customer service or hospitality preferred
  • ability to work in a fast-paced environment
  • ability to follow company dress code
  • minimum age of 18 years

Job Duties

  • deliver an unparalleled guest experience through food, drinks and games
  • keep immediate supervisor informed of problems or unusual matters
  • create a warm, fun atmosphere for guests and team members
  • adhere to sanitation procedures
  • follow alcohol awareness procedures
  • assess guest demeanor and alert manager if necessary
  • make and deliver non-alcoholic drinks
  • garnish drinks and deliver trays
  • assist in clearing dishes and refilling beverages
  • support bussing and resetting tables
  • restock and prepare supplies for shift changes
  • check back with guests after drink delivery
  • maintain knowledge of menu items
  • work efficiently with full hands in and full hands out
  • assist other team members as needed
  • keep station clean and set up/take down station tables
  • maintain positive working relationships
  • communicate effectively with guests
  • dress professionally

Job Criteria

Experience

No experience required


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