Dream Dance Steakhouse General Manager

Milwaukee, WI, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Job Description

This opportunity is offered by an established fine dining venue known for its commitment to exceptional guest experiences and high standards of service. Located within a vibrant hospitality environment, the venue prides itself on providing a sophisticated atmosphere paired with top-quality cuisine and beverage selections. The company emphasizes integrity, professional dedication, and a mission-driven culture, ensuring each team member contributes positively to the overall guest experience and organizational goals. This role is ideal for candidates who thrive in fast-paced, energetic environments and are passionate about leading teams to deliver unsurpassed hospitality service.

The position available is that of a Fine Dining Manager, an essential leadership role responsible for overseeing front-of-house operations to ensure the highest levels of guest satisfaction. Candidates will be expected to manage and motivate a team of service professionals, uphold the venue's service standards, and execute the restaurant's business strategy effectively. Compensation will be based on experience, with an expectation of flexibility to work various shifts including nights, early mornings, weekends, and holidays.

In this role, the Fine Dining Manager will carry significant responsibilities including interviewing and hiring staff, conducting training sessions, and evaluating team performance to maintain a highly competent workforce. Managing daily operations encompasses opening and closing duties, coordinating team schedules, and maintaining compliance with internal controls, policies, and regulations. The manager will play a key role in budget development and financial management, ensuring operations align with budgetary guidelines to meet financial objectives. They will also spearhead initiatives to boost sales, manage inventory, and control costs while fostering a safe and organized work environment.

Strong leadership is required to effectively resolve guest issues with professionalism and to uphold the venue’s high service standards. The ideal candidate will be proficient in menu knowledge, service standards, promotions, events, and overall restaurant policies. Additionally, they must successfully obtain Responsible Alcohol and ServSafe certifications within 90 days of employment. Familiarity with point-of-sale systems and Microsoft Office is essential for operational efficiency. The position requires discretion in handling confidential information and the ability to communicate persuasively with a broad spectrum of stakeholders including guests, team members, and management.

Physical demands are moderate, including the ability to talk, hear, operate a computer, and move freely within the property. The role occasionally requires lifting objects up to 10 pounds. Working conditions include exposure to moderate to loud noise levels, especially on the casino floor, and interaction with common food allergens. This is a dynamic leadership role well suited for a dedicated professional seeking to advance their career in the fine dining and hospitality industry.

Job Requirements

High school diploma or equivalent
six years of related experience in restaurant operations
three years of supervisory experience
ability to obtain Responsible Alcohol and ServSafe certifications within 90 days
proficiency in Microsoft Office
experience with point-of-sale systems
ability to maintain confidentiality
strong interpersonal and communication skills
flexibility to work irregular hours including nights, weekends, and holidays
physical ability to talk, hear, operate a computer, move freely, and lift up to 10 pounds
ability to adjust visual focus
willingness to work in noisy and non-smoke-free environment
ability to work with common food allergens

Job Qualifications

High school diploma or equivalent
six years of progressively responsible, related restaurant operations experience
three years of supervisory experience
ability to obtain Responsible Alcohol and ServSafe certifications within 90 days
proficiency in Microsoft Office
experience with point-of-sale (POS) systems
ability to maintain discretion with confidential information
strong influencing and relationship-management skills
effective communication skills with groups of guests or team members
ability to work irregular hours including late nights, early mornings, weekends, and holidays

Job Duties

Carry out management responsibilities in accordance with the organization's policies and applicable laws
interview and hire front-of-house team members
train team members and plan, assign, and direct their work
appraise performance and motivate, reward, and discipline team members
address complaints and resolve problems
oversee daily operations including supporting the venue's concept, maintaining menu and product knowledge, leading shift meetings, conducting training, and performing opening and closing duties
ensure highest level of guest service is achieved and maintained
assist management in developing and managing the venue budget, evaluating financial reports, and adjusting operations to achieve financial goals
manage team scheduling and venue inventories to meet business demands and budget targets
develop initiatives and promotions to increase sales and control costs
maintain a safe, sanitary, and organized work environment
keep complete knowledge of restaurant service standards, menu items, beverage selections, specials, promotions, events, and policies
establish and ensure compliance with departmental internal controls, policies, and regulations
perform other duties as assigned