Dowling's Captain (Union)

Jersey City, NJ, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $27.60

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Retirement

Paid holidays

Professional growth opportunities

Job Description

The Carlyle, A Rosewood Hotel, is an iconic luxury hotel located in New York City, renowned for its elegance, charm, and impeccable service. Established in 1930, this prestigious hotel has earned a reputation as the favored destination for world leaders, celebrities, and discerning travelers who seek privacy and sophistication. The Carlyle is celebrated for providing a refined experience that combines timeless tradition with modern luxury, making it a landmark in New York City's hospitality scene. This award-winning property has consistently been acknowledged by leading travel magazines, consumer organizations, and prestigious publications as one of the finest hotels to stay at worldwide. The hotel prides itself on delivering personalized service in a glamorous setting, attracting guests who appreciate the finer things in life. Its longstanding history and dedication to excellence have fostered a welcoming 'home away from home' atmosphere for its guests, underscoring the unique blend of comfort, style, and exceptional hospitality that defines The Carlyle.

The Carlyle is currently seeking a Captain to join its Fine Dining Restaurant team. This full-time permanent role plays a crucial part in ensuring an outstanding dining experience for guests by overseeing the service delivered within the restaurant. The Captain is responsible for taking food and beverage orders, serving alcoholic and non-alcoholic beverages, and delivering food orders to guests with courtesy and efficiency. Additionally, the Captain prepares select food items tableside, collects payments, and assists in the upkeep of the restaurant environment and equipment. The position demands an individual with comprehensive knowledge of restaurant operations, including service standards, menu details, liquor brands, wine characteristics, and state liquor laws. The candidate must demonstrate excellent guest service skills, be adept at suggestive selling techniques, and maintain a positive and professional attitude at all times. Physical stamina is essential as the role requires standing for extended periods, lifting, bending, and navigating the restaurant space with agility. At The Carlyle, the Captain will be part of a team dedicated to maintaining superior dining standards and creating memorable experiences that align with the hotel's prestigious reputation. The role offers competitive compensation at an hourly rate of $27.60, along with comprehensive benefits including medical, dental, vision, retirement plans, and paid holidays. It also provides opportunities for personal and professional growth through global talent development programs, encouraging employees to advance their careers within the distinguished Rosewood Hotels & Resorts brand.

Job Requirements

Minimum 21 years of age to serve alcoholic beverages
Five years’ experience in a similar ultra-luxury, fast paced restaurant service role
Ability to speak, read and write English
Physical ability to lift 40lbs and stand for extended periods
Must be able to bend, lift, squat, reach and remain stationary as required
Communicate effectively with guests and team members

Job Qualifications

Minimum 21 years of age to serve alcoholic beverages
Five years’ experience in a similar role within ultra-luxury, fast paced restaurant service
Required to speak, read and write English, with fluency in other languages preferred
Must be able to exert physical effort in transporting 40lbs, ability to stand for long periods of time
ability to bend, lift, squat and endure various physical movements throughout the work areas
reach up and down
remain stationary at times throughout work periods
and satisfactorily communicate with guests and co-workers to their understanding

Job Duties

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards
Ensure that standards are maintained at a superior level on daily basis
Maintain complete knowledge of table/seat/station numbers, room capacity, hours of operation, proper table set-up and dress code
Maintain complete knowledge of all liquor brands, beers and non-alcoholic selections, correct glassware and garnishes in the restaurant
Maintain knowledge of the particular characteristics and description of every wine/champagne by the glass and major wines on the wine list
Maintain complete knowledge of all menu items, prices, preparation method/time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation
Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated persons and drunk driving
Maintain complete knowledge of P.O.S. and manual systems
Take guests’ food and beverage orders, utilizing suggestive selling techniques
Always maintain positive guest relations
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
Adhere to payment, cash handling and credit policies/procedures
Complete all closing reports as assigned and leave duty after reporting to supervisor
Exhibit a friendly, helpful and courteous manner when dealing with guests and fellow employees
Assist other staff with their job functions to ensure optimum service to guests
All other duties as required