DoubleTree Norwalk - Operations Supervisor

Doubletree Hotel Los Angeles Norwalk is a well-established hospitality property located conveniently near Knott's Berry Farm Amusement Park, just six miles away. The hotel features a variety of amenities including an outdoor pool, hot tub, and gym facilities, making it an attractive destination for both leisure and business travelers. Guest rooms at the hotel are spacious and equipped with modern conveniences such as 32-inch flat-screen TVs with cable and video games, Wi-Fi, seating areas, desks, coffee makers, and ironing facilities. The hotel also offers an on-site restaurant serving Italian and American cuisine, a bar, business center, and meeting rooms, all designed to enhance the guest experience and provide convenience during their stay.

As an Operations Supervisor at Doubletree Hotel Los Angeles Norwalk, you will play a crucial role in supporting the hotel’s operational departments to ensure seamless service and guest satisfaction. Reporting to the General Manager or designated Hotel Leadership, the Operations Supervisor will oversee operational tasks across multiple departments including Housekeeping, Food and Beverage (F&B), Front Office, and Banquets as needed. Your leadership and hands-on involvement will contribute to the efficient running of the hotel, ensuring that the highest standards of hospitality are maintained at all times.

This full-time position requires a multifaceted approach to managing staff and operational demands. You will be responsible for supervising associates, assisting in training and scheduling, handling guest inquiries and complaints, monitoring inventory and cash handling procedures, and maintaining compliance with company policies and safety regulations. The role demands strong communication skills, the ability to perform under pressure, and the initiative to proactively address challenges before they escalate. With a focus on teamwork and excellence, this position offers an opportunity to grow within the hotel management career path while contributing directly to the guest experience and operational success of a leading hospitality property.

The Operations Supervisor must maintain a professional appearance and demonstrate a friendly, service-oriented mindset at all times. You will lead by example in fostering good communication and teamwork among staff, ensuring that all guest interactions are handled with courtesy and professionalism. A key part of your responsibilities will involve understanding hotel computer systems, managing VIP and special guest requests, and ensuring that operational activities align with budget and productivity standards. This role also involves accountability for physical security and access control within the hotel premises, underscoring the importance of trustworthiness and sound judgment.

Candidates interested in this position should enjoy working in a fast-paced environment where flexibility, problem-solving, and interpersonal skills are essential. This position offers a competitive benefits package after an initial waiting period, including medical, dental, and vision coverage, short-term and long-term disability insurance, life insurance, paid time off, employee assistance programs, and a 401k retirement plan. Daily pay options are also available to offer financial flexibility. This is an excellent opportunity for a motivated individual to contribute meaningfully to the hotel’s operations while advancing their career in hospitality management.