DoubleTree Norwalk - Operations Supervisor

Doubletree Hotel Los Angeles Norwalk is a distinguished hotel located just 6 miles from Knott's Berry Farm Amusement Park. Known for its excellent hospitality and convenient location, the hotel offers guests a comfortable and enjoyable stay with amenities such as an outdoor pool, hot tub, and gym. The rooms are spacious and well-equipped with modern conveniences including 32-inch flat-screen TVs featuring cable and video games, Wi-Fi access, seating areas, desks, coffee makers, and ironing facilities. Dining options at the hotel include an on-site restaurant serving both Italian and American cuisine, alongside a stylish bar. Business travelers benefit from the availability of a business center and versatile meeting rooms tailored to various event needs. This vibrant environment sets the stage for a dynamic and rewarding hospitality career.

The Operations Supervisor role at Doubletree Hotel Los Angeles Norwalk offers an exciting opportunity to be an integral part of the hotel's leadership team. Reporting directly to the General Manager or assigned Hotel Leadership, this supervisory position involves overseeing and supporting multiple back-of-house operational departments including Housekeeping, Food and Beverage (F&B), Front Office, and Banquets, depending on the hotel's current demands. The Operations Supervisor is pivotal in ensuring seamless daily operations and delivering exceptional guest satisfaction. This role requires a proactive individual capable of managing personnel, handling guest concerns with professionalism, and maintaining high operational standards under often high-pressure situations. Among the responsibilities are coordinating with various hotel departments to ensure operational efficiency, supervising staff schedules in alignment with business forecasts and budgetary controls, assisting in training new hires and existing associates, and engaging actively in problem-solving and quality control measures. The position also demands familiarity with the hotel's Property Management System (PMS) and front desk computer systems, as well as effective communication skills to foster teamwork and maintain a positive work environment. Successful candidates will be entrusted with access to sensitive hotel areas and information, reinforcing the importance of integrity, trustworthiness, and discretion in this role. This full-time position is backed by a competitive benefits package inclusive of daily pay options, medical, dental, and vision coverage, disability income protection, life insurance, paid time off, employee assistance programs, and a 401k retirement plan. The Operations Supervisor role is ideal for individuals seeking to elevate their hospitality career within a well-established and respected hotel brand, offering both professional growth and the chance to make a meaningful impact on guest experiences and team performance.