Doubletree Lansing - Front Desk Assistant Manager OEM

Aimbridge Hospitality is a leading global hospitality management company dedicated to delivering extraordinary guest experiences across a wide range of properties. Known for its customer-centric approach and commitment to excellence, Aimbridge Hospitality manages an extensive portfolio of hotels and resorts, providing hospitality professionals with a dynamic and rewarding work environment. Their focus on fostering growth, innovation, and superior service sets them apart in the competitive hospitality industry. The company prides itself on building teams that are passionate about hospitality and are eager to contribute to memorable stays for every guest.

One of Aimbridge Hospitality's distinguished properties, the DoubleTree Lansing, is centrally located in downtown Lansing. The hotel offers modern guest rooms, on-site dining options, a complimentary airport shuttle, and 10,000 square feet of versatile event space. Conveniently connected via an indoor walkway to the Lansing Convention Center, DoubleTree Lansing is a prime location for conferences, community events, business travelers, and leisure guests alike. This bustling environment requires dedicated hospitality professionals who thrive on service excellence and teamwork.

The Front Desk Assistant Manager OEM role at Aimbridge Hospitality plays a crucial role in ensuring the smooth operation of the front office and delivers exceptional guest service. This position is an overtime eligible manager role, meaning overtime hours are compensated accordingly. As a Front Desk Assistant Manager, you will work closely with the Front Desk Manager to lead, motivate, and support the front desk team, ensuring that every guest receives a warm welcome and efficient service from arrival through departure.

Your responsibilities will include driving room revenue and occupancy by optimizing front desk operations and maintaining high service standards. You will be the problem-solving cornerstone for guest concerns, handling issues quickly and calmly to maintain guest satisfaction. Attention to detail is critical in this role, as you will manage various operational and financial tasks, including monitoring room revenue, controlling costs, and leveraging technology to streamline guest check-in and check-out processes.

This role requires strong leadership skills, exceptional communication abilities, and a commitment to upholding the brand’s reputation for hospitality excellence. Ideal candidates will possess a mix of hospitality experience and educational qualifications, with a demonstrated ability to manage stressful situations while maintaining composure and professionalism. Certification compliance may include Food Handlers, Alcohol Awareness, CPR, and First Aid, ensuring a safe and responsible environment for both guests and staff.

Aimbridge Hospitality offers competitive salaries and a comprehensive benefits package for full-time employees after an initial waiting period. Benefits include medical, dental, and vision coverage, short-term and long-term disability income, life insurance, paid time off, employee assistance programs, and a 401k retirement plan. They also offer a unique daily pay option, promoting financial flexibility for their employees.

Joining Aimbridge Hospitality as a Front Desk Assistant Manager OEM provides an exciting career opportunity within a reputable company that values customer service, teamwork, and professional development. You’ll be part of a service-driven team dedicated to creating seamless and memorable experiences for both business and leisure travelers in a vibrant city setting.