Job Overview
Benefits
Daily Pay
Medical insurance
Dental Insurance
Vision Insurance
short-term disability
long-term disability
Paid Time Off
Employee assistance program
401k plan
Job Description
DoubleTree Lansing is a distinguished hotel located in the heart of downtown Lansing, Michigan. Renowned for its exceptional service and superior accommodations, this establishment caters to a diverse range of travelers including business professionals, leisure tourists, and large conference attendees. The hotel boasts modern guest rooms designed for comfort and convenience, on-site dining to satisfy various culinary preferences, and a complimentary airport shuttle service to ensure seamless travel. Additionally, the property features 10,000 square feet of versatile event space and offers a unique indoor walkway connecting directly to the Lansing Convention Center, making it a prime location for hosting significant conferences and community events. This vibrant hub presents an excellent working environment for individuals who thrive in settings that combine professionalism with warm hospitality.
We are seeking a dedicated Front Desk Agent to become an integral part of our team. This role is essential in shaping guests' first and lasting impressions through exceptional service and smooth operational management. As the first point of contact for guests, the Front Desk Agent embodies the spirit of welcome through courteous and efficient check-ins, responsive communication, and assistance throughout the guests' stay. The ideal candidate is skilled at multitasking, maintaining calm and efficiency amidst a bustling front desk environment, and adept at resolving challenges promptly. This position is perfect for someone passionate about hospitality, eager to create memorable experiences for every guest while working in a dynamic team-oriented setting. Employment is full-time, and candidates can expect a competitive salary package. Upon completion of an initial waiting period, full-time employees become eligible for a comprehensive benefits package, which emphasizes wellbeing and financial security. This includes daily pay options, medical, dental and vision coverage, disability income benefits, paid time off, and retirement plans among others. Joining DoubleTree Lansing means working in a supportive atmosphere with opportunities for professional growth within a reputable hotel brand.
We are seeking a dedicated Front Desk Agent to become an integral part of our team. This role is essential in shaping guests' first and lasting impressions through exceptional service and smooth operational management. As the first point of contact for guests, the Front Desk Agent embodies the spirit of welcome through courteous and efficient check-ins, responsive communication, and assistance throughout the guests' stay. The ideal candidate is skilled at multitasking, maintaining calm and efficiency amidst a bustling front desk environment, and adept at resolving challenges promptly. This position is perfect for someone passionate about hospitality, eager to create memorable experiences for every guest while working in a dynamic team-oriented setting. Employment is full-time, and candidates can expect a competitive salary package. Upon completion of an initial waiting period, full-time employees become eligible for a comprehensive benefits package, which emphasizes wellbeing and financial security. This includes daily pay options, medical, dental and vision coverage, disability income benefits, paid time off, and retirement plans among others. Joining DoubleTree Lansing means working in a supportive atmosphere with opportunities for professional growth within a reputable hotel brand.
Job Requirements
- High school diploma or equivalent
- Experience in hotel or related field preferred
- Familiarity with hotel management software and Microsoft Office suite
- Strong communication skills
- Ability to work in a fast-paced and team-oriented environment
- Proven problem-solving abilities
- Availability to work flexible hours including weekends and holidays
Job Qualifications
- High school diploma or equivalent
- Experience in hotel or related hospitality field preferred
- Familiarity with hotel management software and Microsoft Office
- Excellent communication and interpersonal skills
- Ability to multitask and problem-solve in a fast-paced environment
- Strong organizational and customer service skills
Job Duties
- Provide warm and efficient guest service and welcome
- Manage check-in and check-out processes
- Handle guest inquiries and resolve complaints promptly
- Coordinate with hotel departments to ensure guest satisfaction
- Maintain accurate reservation and billing records
- Operate hotel management software and Microsoft Office suite
- Assist with multitasking duties efficiently under pressure
Job Criteria
Experience
No experience required
Job Location
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