DoubleTree at The Entrance To Universal Orlando - Front Desk Assistant Manager OEM

Aimbridge Hospitality is a globally recognized leader in the hospitality industry, known for its commitment to delivering unforgettable guest experiences across its diverse portfolio of hotels. As a dynamic hotel management company, Aimbridge Hospitality partners with hotel owners to provide innovative solutions that maximize property potential and guest satisfaction. The company prides itself on fostering a culture of excellence, teamwork, and continuous improvement, making it a preferred employer for hospitality professionals who aspire to grow and make a tangible impact in their careers.

This particular role is based at the DoubleTree by Hilton at the Entrance to Universal Orlando, a full-service hotel renowned for its convenient location, modern accommodations, and comprehensive amenities. The hotel enjoys proximity to major Orlando attractions such as Universal Studios Florida, Universal's Islands of Adventure, Universal's Volcano Bay Water Theme Park, and Universal CityWalk. Guests also benefit from onsite dining options including a Starbucks, breakfast buffet, and an American Grill and Bar, as well as recreational facilities like a fitness center, a junior Olympic sized pool, kids splash area, and an oversized whirlpool tub. The property also boasts extensive meeting and exhibit spaces, positioning it as a key venue for both leisure and large corporate events.

The Front Desk Assistant Manager OEM role at Aimbridge Hospitality plays a crucial part in the day-to-day operations of the hotel's front desk. Reporting directly to the Front Desk Manager, the Assistant Manager supports the team in ensuring a seamless guest check-in and check-out experience. This position is overtime eligible, indicating the potential for flexible working hours that may include additional pay for extended shifts.

In this role, the Assistant Manager acts as a frontline ambassador, creating a welcoming atmosphere that guests appreciate and remember. Your responsibilities will encompass leading and motivating the front desk team to uphold high service standards, utilizing strong problem-solving skills to address guest concerns promptly and efficiently, and managing room revenue to contribute to the hotel's financial goals. You will also oversee operational details, maintain professional appearance and demeanor, and leverage technology to keep processes smooth and accurate.

Ideal candidates for this position are those who thrive in fast-paced environments and excel in customer service and team leadership. They should possess exceptional organizational skills and a keen eye for detail to balance guest satisfaction with operational efficiency. With your ability to remain composed during high-pressure situations and a commitment to hospitality excellence, you'll help solidify the DoubleTree by Hilton Orlando as a destination of choice for travelers worldwide.

This role offers an opportunity to join a reputable company with a strong benefits package available after an initial waiting period, including medical, dental, and vision coverage; short and long-term disability; life and AD&D insurance; paid time off; employee assistance; and a 401k retirement plan. With Aimbridge Hospitality and the DoubleTree by Hilton, you will be empowered to advance your career, make meaningful guest connections, and contribute to a thriving hospitality environment where your contributions are valued and rewarded.