Job Overview
Employment Type
Full-time
Compensation
Hourly
Exact $26.77
Benefits
Learning and development
MOstay
Health and colleague wellness
retirement plans
Competitive salaries
Job Description
Mandarin Oriental Residences, Beverly Hills, is an exclusive luxury residential community that offers world-class service, exceptional design, and unparalleled lifestyle experiences in the heart of Beverly Hills. As a distinguished part of the global Mandarin Oriental Hotel Group, the Residences embody the perfect blend of privacy and legendary hospitality. Mandarin Oriental is celebrated worldwide for owning and operating some of the most luxurious hotels, resorts, and residences in prime locations, also boasting a strong development pipeline of new projects. The Group is synonymous with superior service inspired by Asian heritage and consistently sets the standard for cutting-edge luxury experiences.
Mandarin Oriental Residences, located in Beverly Hills, combines the exclusivity of a prestigious private home with personalized luxury services, ensuring the highest standards of excellence for its residents, colleagues, and partners. The community is designed to cater to residents with discerning tastes who seek impeccable personal service, privacy, and a lifestyle defined by comfort, security, and elegance.
The Door Person position at Mandarin Oriental Residences, Beverly Hills, is a full-time role that plays a pivotal part in creating a welcoming, safe, and refined arrival and departure experience for residents. Reporting directly to the Residence Manager, the Door Person is responsible for initiating contact with residents as they enter and leave the premises, ensuring smooth access and maintaining an atmosphere of distinguished hospitality. This role demands professionalism, exceptional communication skills, and the ability to manage multiple tasks simultaneously while remaining composed and attentive to residents’ needs.
Key responsibilities include greeting residents warmly, assisting with luggage, managing the flow of street traffic outside the property, escorting residents to their destinations within the community, and maintaining the highest standards of cleanliness and presentation at the entrance. The Door Person also supports the Residential Concierge team by covering duties as needed and handling deliveries and package management. Confidentiality and discretion are essential, as the role involves handling sensitive guest information and fostering trusted relationships with residents through personalized interactions.
This role requires someone who thrives in a team environment, embraces a growth mindset, and demonstrates integrity and respect in their daily work. Mandarin Oriental expects the Door Person to anticipate residents’ needs proactively, creating memorable experiences that align with the brand’s commitment to exceptional service. The role offers a competitive wage of $26.77 per hour and opportunities for career development through Mandarin Oriental’s comprehensive learning and development programs. Additionally, employees benefit from attractive wellness, retirement, and employee stay programs, designed to support a positive work-life balance and overall well-being.
Joining Mandarin Oriental Residences, Beverly Hills as a Door Person means becoming part of a prestigious global community dedicated to delivering unmatched luxury and service. The position is ideal for individuals with prior experience in luxury hotel or condominium concierge services, who take pride in maintaining a professional appearance and demeanor while providing outstanding hospitality. This opportunity offers a unique gateway to advance your career within one of the most respected names in global luxury hospitality.
Mandarin Oriental Residences, located in Beverly Hills, combines the exclusivity of a prestigious private home with personalized luxury services, ensuring the highest standards of excellence for its residents, colleagues, and partners. The community is designed to cater to residents with discerning tastes who seek impeccable personal service, privacy, and a lifestyle defined by comfort, security, and elegance.
The Door Person position at Mandarin Oriental Residences, Beverly Hills, is a full-time role that plays a pivotal part in creating a welcoming, safe, and refined arrival and departure experience for residents. Reporting directly to the Residence Manager, the Door Person is responsible for initiating contact with residents as they enter and leave the premises, ensuring smooth access and maintaining an atmosphere of distinguished hospitality. This role demands professionalism, exceptional communication skills, and the ability to manage multiple tasks simultaneously while remaining composed and attentive to residents’ needs.
Key responsibilities include greeting residents warmly, assisting with luggage, managing the flow of street traffic outside the property, escorting residents to their destinations within the community, and maintaining the highest standards of cleanliness and presentation at the entrance. The Door Person also supports the Residential Concierge team by covering duties as needed and handling deliveries and package management. Confidentiality and discretion are essential, as the role involves handling sensitive guest information and fostering trusted relationships with residents through personalized interactions.
This role requires someone who thrives in a team environment, embraces a growth mindset, and demonstrates integrity and respect in their daily work. Mandarin Oriental expects the Door Person to anticipate residents’ needs proactively, creating memorable experiences that align with the brand’s commitment to exceptional service. The role offers a competitive wage of $26.77 per hour and opportunities for career development through Mandarin Oriental’s comprehensive learning and development programs. Additionally, employees benefit from attractive wellness, retirement, and employee stay programs, designed to support a positive work-life balance and overall well-being.
Joining Mandarin Oriental Residences, Beverly Hills as a Door Person means becoming part of a prestigious global community dedicated to delivering unmatched luxury and service. The position is ideal for individuals with prior experience in luxury hotel or condominium concierge services, who take pride in maintaining a professional appearance and demeanor while providing outstanding hospitality. This opportunity offers a unique gateway to advance your career within one of the most respected names in global luxury hospitality.
Job Requirements
- Two years luxury hotel or condominium concierge experience
- excellent overall communication skills both written and verbal in the English language
- able to multi-task and always remain composed
- able to work well in a team environment
- able to stand for entirety of shift
- must be professional and possess excellent presentation communication organization and effective time-management skills
- ability to work flexible schedules and hours willingness to work on weekends and holidays is required
- professional appearance and demeanor
Job Qualifications
- Two years luxury hotel or condominium concierge experience
- excellent overall communication skills both written and verbal in the English language
- ability to work well in a team environment
- professional appearance and demeanor
- must be professional and possess excellent presentation communication organization and effective time-management skills
Job Duties
- Initiate contact with residents entering and departing the residences while opening and closing the residential entrance door
- assist residents with luggage and load luggage onto carts for residential team delivery including providing baggage checks for residents
- receive and deliver residents packages special deliveries and mail
- assist residents with car doors
- responsible for flow of street traffic outside the property
- escort residents to their destination
- maintain the cleanliness of the entrance
- handle delivering and storing of residents items or baggage
- maintain complete knowledge and comply with all residential policies and procedures
- greet welcome and anticipate every resident and guests and their needs
- ensure every resident receives a fond farewell
- accommodate all residents requests expediently and courteously follow up with designated residential personnel to ensure completion of request
- ensure that the front door is always attended
- assist the residential concierge team with desk coverage and responsibilities package and luggage deliveries when required
- ability to maintain confidentiality of all residential guest information and pertinent hotel data
- create special conversations with guests which identify personal preferences to build each resident's profile history
- be proactive and anticipate the complete requirements to make the experience a success
- inquire as to the success or enjoyment of recommendations made
- be knowledgeable of all in house and arriving residents
- be aware of all known happenings company wide
- arrange package delivery and pickup for residents
- maintain the presentation standards of a 5-star lobby including light vacuuming and dusting
Job Location
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