Doorman

Sonesta International Hotels is the 8th largest hotel company in the United States, experiencing rapid growth and expanding its impressive portfolio of hospitality services. Known for its unique blend of full-service and focused hotels, Sonesta operates across major cities, offering a diverse range of owned, managed, and franchised properties. This widespread presence ensures that Sonesta is an accessible and preferred choice for travelers and guests worldwide, with over 1,000 properties spanning eight countries. At Sonesta, the core of the business is driven by the human element of hospitality. The company places a strong emphasis on service delivered with passion, loyalty grounded in purpose, and creating experiences for guests that are meaningful and truly connect with their needs and expectations. The brand philosophy, encapsulated in the motto "Together We Thrive," highlights a commitment to delivering quality, value, and exceptional hospitality to every guest, every stay.

The role in question is that of a doorman, positioned in one of Sonesta’s hotels or similar establishments. As a doorman, you will be one of the first friendly faces guests and residents encounter upon entering or exiting the hotel. Your presence and professionalism set the tone for the guest’s entire experience, requiring exceptional interpersonal skills and a genuine passion for hospitality. This position demands comprehensive knowledge of local attractions, restaurants, entertainment venues, directions, and the layout of the hotel itself, including meeting rooms, amenities, and parking information. The role also involves direct interaction with guests, requiring a pleasant attitude, attentiveness, and the ability to maintain composure even under pressure. You will be responsible for opening doors, providing assistance with transportation using approved services, and ensuring the guest services area is clean, orderly, and welcoming at all times.

Beyond these primary tasks, the doorman participates actively in upholding the hotel’s safety and security protocols by collaborating with the Security Department. Candidates with prior experience in roles such as concierge, bellman, or doorman within hotels or resorts are preferred. The role demands dedication to delivering engaging and passionate service, where you greet guests warmly, use their names when appropriate, anticipate needs, own requests and complaints with care, and always express gratitude to guests. Building solid relationships with colleagues and treating them with respect and dignity is also integral to this position. Employees may be called upon to assist in other areas of the hotel as needed, reflecting the collaborative and flexible nature of the hospitality industry.

Sonesta values the wellbeing and growth of its employees and offers a competitive benefits package including medical, dental, and vision insurance; health savings accounts with company match; 401(k) retirement plans with company match; paid vacation and sick days; company-paid life insurance; paid parental leave; and a range of employee perks including hotel discounts and educational assistance. The company strives to provide a supportive work environment where diversity is celebrated and equal opportunity is ensured for all applicants regardless of race, gender, religion, or other legally protected characteristics. Prospective employees are encouraged to submit a complete application including a resume to be considered for the role.