Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $28.22
Work Schedule
Flexible
Weekend Shifts
Benefits
Free room nights
discounted room rates
Medical insurance
prescription insurance
Dental Insurance
Vision Insurance
401K with company match
Paid vacation
paid sick days
Paid holidays
Tuition Reimbursement
free colleague meals
Retail Discounts
Job Description
Hyatt is a renowned global hospitality company dedicated to providing exceptional experiences for its guests. With its foundation rooted in the belief of belonging, Hyatt emphasizes making every guest feel at home no matter where they are in the world. This commitment transforms ordinary trips into memorable journeys, simple encounters into meaningful experiences, and everyday jobs into fulfilling careers. Hyatt’s commitment to connected and sustainable hospitality means that every role within the company is significant, offering employees opportunities for personal and professional growth. Individuality is celebrated, and the company culture fosters an environment where diverse talents flourish. At its core, Hyatt views hospitality not just as a job but as a career path for those who genuinely care about people and excellence in service.
Grand Hyatt San Francisco exemplifies this commitment through its sophisticated elegance and refined modern style. Situated in the heart of the city on Union Square, this luxury hotel offers guests unparalleled access to premier shopping, Michelin-star dining, and vibrant entertainment options. The hotel itself provides stunning views of Union Square, the Bay, or the San Francisco skyline, ensuring that every guest can unwind and rejuvenate in comfort. Each room and suite is thoughtfully designed with residential-style amenities to maximize guest relaxation and enjoyment during their stay.
The Door Attendant role at Grand Hyatt San Francisco is pivotal in shaping the first and last impressions of guests. This hourly position, compensated at $28.22 per hour, involves welcoming guests warmly upon their arrival and ensuring a gracious and memorable farewell during their departure. The Door Attendant is responsible for opening doors for guests, visitors, and colleagues, facilitating smooth arrival and departure flows, assisting with transportation needs including taxis, rideshares, private vehicles, and valet coordination, and providing directions and local recommendations to enhance the guest experience.
Beyond these primary duties, the Door Attendant maintains vigilance over the front entrance area to ensure guest safety, cleanliness, and operational efficiency. This includes monitoring traffic flow, curbside activity, and maintaining the overall welcoming appearance of the hotel’s entrance and lobby doors. Effective communication is essential in this role, as the Door Attendant coordinates with various hotel departments such as bell services, valet, concierge, front desk, security, and housekeeping to ensure seamless guest experiences. The role occasionally extends to assisting with crowd control during high-volume periods or special events.
The ideal candidate for this position is someone who thrives in a fast-paced urban hotel environment, demonstrating polished professionalism, attentiveness, and a proactive approach. This role also offers the chance to work outdoors and requires the ability to remain alert and service-oriented in varying weather conditions. Physical stamina is necessary, as the role involves standing and walking for extended periods. Flexibility in scheduling, including availability during mornings, evenings, weekends, and holidays, is also required.
In return for their dedication and service, Hyatt offers excellent benefits to its employees, including free room nights, discounted room rates for friends and family, comprehensive medical, prescription, dental and vision insurance, a 401(k) plan with company match, paid vacation, sick days, holidays, tuition reimbursement, free colleague meals during shifts, and discounts at various popular retailers. These benefits reflect Hyatt’s commitment to supporting the overall well-being and professional development of its team members.
Joining the Grand Hyatt San Francisco as a Door Attendant means becoming part of a team that values excellence, inclusivity, and the art of hospitality. It is an opportunity to make meaningful connections every day while contributing to the memorable experiences that make Hyatt a leader in the luxury hospitality industry.
Grand Hyatt San Francisco exemplifies this commitment through its sophisticated elegance and refined modern style. Situated in the heart of the city on Union Square, this luxury hotel offers guests unparalleled access to premier shopping, Michelin-star dining, and vibrant entertainment options. The hotel itself provides stunning views of Union Square, the Bay, or the San Francisco skyline, ensuring that every guest can unwind and rejuvenate in comfort. Each room and suite is thoughtfully designed with residential-style amenities to maximize guest relaxation and enjoyment during their stay.
The Door Attendant role at Grand Hyatt San Francisco is pivotal in shaping the first and last impressions of guests. This hourly position, compensated at $28.22 per hour, involves welcoming guests warmly upon their arrival and ensuring a gracious and memorable farewell during their departure. The Door Attendant is responsible for opening doors for guests, visitors, and colleagues, facilitating smooth arrival and departure flows, assisting with transportation needs including taxis, rideshares, private vehicles, and valet coordination, and providing directions and local recommendations to enhance the guest experience.
Beyond these primary duties, the Door Attendant maintains vigilance over the front entrance area to ensure guest safety, cleanliness, and operational efficiency. This includes monitoring traffic flow, curbside activity, and maintaining the overall welcoming appearance of the hotel’s entrance and lobby doors. Effective communication is essential in this role, as the Door Attendant coordinates with various hotel departments such as bell services, valet, concierge, front desk, security, and housekeeping to ensure seamless guest experiences. The role occasionally extends to assisting with crowd control during high-volume periods or special events.
The ideal candidate for this position is someone who thrives in a fast-paced urban hotel environment, demonstrating polished professionalism, attentiveness, and a proactive approach. This role also offers the chance to work outdoors and requires the ability to remain alert and service-oriented in varying weather conditions. Physical stamina is necessary, as the role involves standing and walking for extended periods. Flexibility in scheduling, including availability during mornings, evenings, weekends, and holidays, is also required.
In return for their dedication and service, Hyatt offers excellent benefits to its employees, including free room nights, discounted room rates for friends and family, comprehensive medical, prescription, dental and vision insurance, a 401(k) plan with company match, paid vacation, sick days, holidays, tuition reimbursement, free colleague meals during shifts, and discounts at various popular retailers. These benefits reflect Hyatt’s commitment to supporting the overall well-being and professional development of its team members.
Joining the Grand Hyatt San Francisco as a Door Attendant means becoming part of a team that values excellence, inclusivity, and the art of hospitality. It is an opportunity to make meaningful connections every day while contributing to the memorable experiences that make Hyatt a leader in the luxury hospitality industry.
Job Requirements
- Previous hotel or door attendant experience preferred
- excellent communication and guest service skills required
- professional appearance and demeanor required
- knowledge of San Francisco local area preferred
- ability to work outdoors in various weather conditions required
- physical stamina to stand and walk for long periods required
- ability to multitask and remain calm under pressure required
- effective communication with team and guests required
- dependable, punctual, and team-oriented mindset required
- flexibility to work varied shifts including weekends and holidays required
Job Qualifications
- Previous hotel, door attendant, valet, concierge, guest service, or customer service experience preferred
- excellent guest service and communication skills
- professional appearance, polished demeanor, and warm hospitality presence
- strong knowledge of San Francisco attractions, neighborhoods, restaurants, transportation options, and local points of interest preferred
- ability to work outdoors and remain attentive in varying weather conditions
- ability to stand and walk for long periods of time
- ability to multitask and stay calm in a busy front-drive environment
- ability to communicate effectively with guests, colleagues, vendors, drivers, and hotel leadership
- must be dependable, punctual, and team-oriented
- ability to work a flexible schedule, including mornings, evenings, weekends, and holidays
Job Duties
- Welcome guests warmly upon arrival and provide a gracious farewell upon departure
- open vehicle and hotel doors for guests, visitors, and colleagues
- assist with guest arrival and departure flow at the hotel entrance and front drive
- direct guests to the appropriate hotel colleagues for luggage assistance, storage, room moves, or related bell services
- assist guests with taxis, rideshare vehicles, private transportation, valet coordination, and directions
- maintain awareness of traffic flow, curbside activity, hotel entrance conditions, and guest safety
- provide accurate information about the hotel, local attractions, restaurants, shopping, transportation, and San Francisco points of interest
- anticipate guest needs and respond promptly to requests in a courteous and professional manner
- maintain a clean, organized, and welcoming front drive, entrance, lobby doors, and surrounding public areas
- monitor the front entrance for safety, cleanliness, and service opportunities
- communicate guest needs, VIP arrivals, special requests, security concerns, or operational issues to the appropriate department
- assist with crowd control, group arrivals, special events, and high-volume arrival or departure periods as needed
- work closely with bell attendants, valet, front desk, concierge, security, housekeeping, and other hotel departments
- follow all hotel safety, security, service, and union work assignment guidelines
- maintain a professional appearance and positive attitude at all times
- perform other guest service duties as assigned, within the scope of the position
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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